Comcast Cable

I had schedule a time for cable to be activated. When the tech came

out, she stated that I had a low signal and additional work would need

to be done. She stated that it would take 2 to 3 days. However, after

one week, I had heard nothing. I called Comcast and was told that it

would take one month to complete the work.

After three weeks, I called to see if I could set up another appointment

for cable to be installed. I was told that on 9/14, I had called to

cancel work. When I told them that I had not called, they informed me

that they had received a call to cancel.

I asked to speak witha supervisor, but no one would put me through to

supervisor and was disconnected. When I called back, I was told that

the process wod have to started all over, and a tech would be sent to me

home to hook up cable and if signal was low that I would have to wait

another month.

I don't understand why I cannot get my cable hookup quicker. There is

poor customer service, when you cannot speak to a supervisor, you are

put on hold for 10 minutes, and the customer representatives cannot give

you accurate info.

Comcast Cable 410.497.9322

My telephone 443.454.2944

--bnolte