BJ's Tire Department, Auburn, Ma

On June 9th my husband took his Jeep Liberty to BJ's in Auburn, Ma for 4 =

new tires. During the time the car was there the staff in the tire =

department, run by Monroe, did over $2,300.00 damage to the front end =

of the vehicle. There were backing the car out of the bay, tried to =

straighten it out, and in doing so, ran into the tire machine and wall. =

They initially admitted guilt and stated that they would pay for =

everything. We got an estimate of damage from our insurance (Safety) =

for $1,600.00. When the car was being repaired there was further damage =

amounting to $700.00. The problem is that Safety withheld our $500.00 =

deductible from the first check. They were unable to get any =

information from Monroe's insurance agent, Barry Cavanaugh. He did not =

return any of Safety's calls or any of my husbands calls . Monroe has =

been very uncooperative, when my husband spoke with them again - they =

did not admit any guile, said there was a problem with the accelerator =

and it stuck. We had the car checked out at our Jeep dealer, and there =

was nothing wrong. We were forced to pay $500.00 out of pocket for =

something that was not our fault. I am very unhappy with the service =

that we received and would like our $500.00 back from Monroe Tires. =

Please help.

Joanne S. Wood

phone - 508-278-6322

7 Jester's Way, Uxbridge, Ma. 01569

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