American Home Shield (AHS) Warranty

Called AHS for an A/C repair. Sent out a local HVAC company. A young kid

showed up without a van (his own personal vehicle) and without many tools.

Told me "no problem, we will fix this and cover it under warranty". After 1

week, I started calling the HVAC company. No response. After 2 1/2 weeks,

got a call from AHS telling me the unit is improperly installed, service

denied.

The unit had worked for 8 years no problem. This alleged "improper install"

had not been a problem before.

I paid another company to come out and and they told me it is installed

properly, without question. I need a new coil, that's all.

AHS won't even entertain the fact that this poor HVAC company misdiagnosed

the issue (or they are covering it up). Actually, AHS is the one telling me

it is improperly installed, not the HVAC company they sent out.

Very poor service. Seems like they are looking for an "out" to get out of

paying.

Rick Kosick

New Hope, PA 18938

Comment On This

I had AHS for a year and when I went to renew, I sent $150 for my first payment installment....the check was cashed by AHS, but they claim they never got it. I asked how that could be since I had the check clear my bank and have the copy of the check with their stamp on the back. They keep telling me they're "investigating". I'll never use AHS again and will tell everyone I know not to also!