Air Jamaica

Air Jamaica Flight 40 04/14/2007 BWI

The plane was loaded and ready to leave when we heard baggage being handled

below. I looked out the window and saw luggage being removed form the plane.

The pilot announced the plane was overloaded and the luggage would be left

behind. What we found out after landing in Jamaica was 40-50 passengers

luggage was left in Baltimore. We did not receive our luggage until late

the next day. What made this situation worse; we were traveling in a party

of 10 for a wedding in Jamaica. I will be sharing my experience with anyone

that will listen. This is unacceptable service. I think we should be

compensated in some way for not having our luggage and having to purchase

items we needed

Air Jamaica Response

Dear Mr. Bireley,

We are in receipt of your email and do regret that you had cause for

dissatisfaction with our services. We are now in the process of

investigating your claim and will formally respond to you by regular mail at

the address provided as this correspondence will contain original

documentation.

All correspondence requiring a response is addressed within 60 working days

to enable us time to accurately and completely research your issue.

Best Regards

Air Jamaica Customer Relations

kak

As of 09/25/2007, no response

Robert E Bireley