Best Western Nightmare

I had the displeasure of staying in a filthy poorly maintained hotel room at t"The Best Western Of Lake George New York. I sent a letter of complaint to the hotel and to the main office in Phoenix. I heard nothing as a response. I called the main 800 number and asked to customer service, and the woman who answered swore at me- called me a "Dumb Ass"-and when I explained this to the cutomer service person he hung up on me. I had to call back fifteen times and attempt calling the CEO's office before I was put in touch with a person I was told was the head of customer service. she assured me that she would give me a refund and my check would arrive no later than Thursday 9/19/07-it never arrived. When i called them-oops it fell through the cracks. These pople are without question the nastiest, rudest grop of people I have ever encountered-and in the hospitality business!