makers mark grill

Posted on Thursday, September 20th, 2007 at 12:08pm CDT by 439c6b03

Company: makers mark grill

Category: Other

I have purchased a Natural Gas Grill from Sam's club on-line. The grill is

manufactured by Grandhall Grill Company. The Grill is brand new, never

used. The company I work for has transferred me to a new office and the

house I am moving into does not have access to Natural gas so I wanted to

change my grill to use LP gas. When I called Grandhall they informed me

they will not sell the parts needed to change the grill. I know that the

only parts needed is the orifices and the regulator as I have talked to a

lot of companies that sell gas. I told them my problem and was informed

that I would have to buy a new grill. This to me is not being sensitive to

the consumers that purchase their products that keep them in business.

Grandhall Grill Company

BILL PARKER

ESTIMATING

ENERGY & CHEMICALS

(864) 281-5042

(864)676-7575 (FAX)

9864)630-3097) (CELL)

------------------------------------------------------------

The information transmitted is intended only for the person

or entity to which it is addressed and may contain

proprietary, business-confidential and/or privileged material.

If you are not the intended recipient of this message you are

hereby notified that any use, review, retransmission, dissemination,

distribution, reproduction or any action taken in reliance upon

this message is prohibited. If you received this in error, please

contact the sender and delete the material from any computer.

Any views expressed in this message are those of the individual

sender and may not necessarily reflect the views of the company.

------------------------------------------------------------


1 Comment

9a7d1d67, 2008-11-06, 10:18PM CST

Good Luck..we bought one of their grills at SAMS. We paid close to 2,000 for it and not even a year later (with VERY little use) the burners and all of the 'guts' on the inside of the grill were just crumbling apart. I took pictures and emailed them to grandhall which interestingly is not but about 2-3 miles from me. The only response I got from them was a price to replace them...that was about it. So much for customer service. I have replaced them and grilled maybe 20 times this year and the new ones look just like the ones I replaced now. The writing on the burner knobs (on and off) has just basically faded off...the product is a $2,000 piece of crap.

Post a Comment