CABLE TV

Loss of cable service=NOT AUTHORIZED=called COMCAST and not resolved...further calling leads to long wait times on hold...finally someone remotely sends codes to box and gets some activity on it but still not corrected and they will send someone out in a few days...problem has gone on for a week before getting resolved when they arrive and replace the box. Meanwhile we are paying for service but without service for a week. This is not an isolated incident and repeats much the same level of service from COMCAST over the past years but it seems getting customer service is getting poorer, with longer hold times on phones and longer wait until a tech is dispatched to repair services. I've asked that COMCAST management contact me but to no avail so I take this opportunity now to voice my complaint openly.