White Castle

Posted on Wednesday, September 19th, 2007 at 2:13pm CDT by 595ba174

Company: White Castle

Category: Other

Was told to answer a survey on line and would get 2 free hamburgers. When you go to www.whitecastle.com/survey you get a porn site.


52 Comments

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5f3ee9d7, 2008-03-26, 02:50PM CDT

I did not get a porn site - I got a deal for $50...if you sign up and pay for another product.

White Castle sucks

ed79e68a, 2008-04-02, 07:32AM CDT

Received the sales receipt and was asked to fill out survey for 2 White Castle Hamburgers. Nothing happens when I click on the Web site.

094ae8c5, 2008-04-04, 05:12AM CDT

NO

61e62e1b, 2008-04-05, 02:11PM CDT

Food was great and employees were very friendly.

67c312bb, 2008-04-19, 12:46AM CDT

I can/t belive they got my order right.

90e3a0be, 2008-04-27, 03:42PM CDT

Tried to particate in a guest satisfaction survey as on my Reciept from White Castle & as a thank You it said I would receive a validation code to print on my reciept BUT NO such site..What's the deal??

Janice Kostroski

7460 north shore circle

forest lake, mn. 55025

8b147be5, 2008-06-13, 07:59PM CDT

When I go to the site, it give me various 'sites' to go to... I don't get to the one I'm supposed to get to, with the survey.

c90b6841, 2008-07-03, 07:35AM CDT

i have taken this survey before. But this time I get to a page that is completely different and conmfusing. I can't get to the page where I take the survey for the two free White castle burgers. too much hassle.

29394932, 2008-07-21, 03:01PM CDT

when we bought our whitecastles we got this guest satisfaction survey to fill out i have done this before without a problem but now i can not get the right web site my survey code is 060037 my husband loves whitecastles when we go to evansille that is where we go i had to have my right arm op. on so we vist whitecastle about three times a week so where to i find this web sit

d28a8856, 2008-08-20, 11:18PM CDT

according to receipt complete survey and get 2 white castle hamburgers by entering code#. My survey looped and looped and never got to a place to enter a code #. After 15 minutes, I decided NO hamburger was worth this much of my time. LIFE IS SHORT..........

404e5cf6, 2008-09-27, 01:26AM CDT

ok

54a89a7d, 2008-10-04, 10:07PM CDT

whatever, I got 2 white castle burgers! U must have messed up

11fd7a29, 2008-10-30, 08:52AM CDT

The service was excellent.

f0f635e1, 2008-11-26, 02:48PM CST

I RECEIVED A WRONG ORDER

4ea7802b, 2008-12-06, 06:09PM CST

I recently visited store # 154497265 to purchase the chicken rings for lunch while the service was fast and good the chicken was over cooked and all dried out, I was on my way back to work and did not have time to return these awful chicken rings. I have never been so angry about lunch. I will not come back for at least a year. Alberta Jones, 15328 Alonzo, Cleve,OH 44128

7df4bdd9, 2008-12-07, 05:46PM CST

I did not

f21d66c4, 2008-12-08, 11:09AM CST

We are sorry that you had a negative experience while attempting to complete our new Customer Satisfaction Survey. We are grateful for customers like you whose complaints point us towards new opportunities for growth and change. Because this is an invitation based survey, there is no direct visible link from our regular White Castle website (www.whitecastle.com) to the survey. Please type the survey address into your address bar NOT INTO A SEARCH ENGINE BOX. If you enter our survey web address, into a search engine box instead of your browser's address bar, you may end up with a list of inappropriate websites or bogus survey sites that have absolutely no affiliation with White Castle System, Inc.

Once again, we apologize for your unpleasant experience while trying to complete the web version of our survey.

If you have difficulty accessing your address bar once you are on the internet, you can select "File" and "Open" from your browser menu and type in www.whitecastle.com/survey.

2e0da8c6, 2009-01-14, 07:00PM CST

I have been trying to access this site for over 2- months I have 2- recept's that i can't use. Why should i go to White Castle anymore ?????

I am sick & tired of this site !!

96eb0dae, 2009-01-16, 10:04AM CST

Employee was nice and polite service was excellent order was completed.

2db8be5d, 2009-01-30, 03:55PM CST

Was told to go to www.whitecastle.com/survey and receive 3 free cheeseburgers by completing a survey, and it linked me to this site.

f71f32b1, 2009-02-04, 07:13AM CST

Whitcastle is a hassle, it takes too long in the lines, the buns are no longer fresh in certain areas, I went to Whitecastle every morning, If anything now, I just will get their coffee. I hate when the buns are hard on the ends, heck the sandwich is not that big. They should have people go to the side or someone come out to give the people behind him their small orders. It is getting ridiculous. And when they give you the receipt for the free stuff, you are on the line for long periods of time for them to tell you the code is invalid. Whew what ahassle.

7e2296a1, 2009-02-04, 07:18PM CST

I enjoying eating at White Castle.

028d35db, 2009-02-11, 04:17PM CST

I had the same issue. they give u this extra printed thing to go online. this time they promised me 3 cheeseburges...sure It never gave me the validation code. Oh well....they are too salty anayway

1b908b84, 2009-02-12, 09:51AM CST

what should not link porn site to white casle

a32460cc, 2009-02-17, 10:26PM CST

I would quickly leave the site.

a7dbcdc8, 2009-02-27, 12:41PM CST

I would walk two miles for a ten pack of plain White Castles and I did 2 /27 2009 for them and I will do it again when I get that craving to get more . Thank you for making them for me . Jeff

becc60ca, 2009-03-01, 01:43PM CST

same as everyone else.just go around in a ciecle get nowhere. to hell with the castle.

b2ed0d03, 2009-06-19, 01:50PM CDT

I was trying to get 3 free hamburgers ,but never got to site offering them. I am willing to take survey when given the chance,thank you

0e090b5b, 2009-09-28, 10:27PM CDT

september 28,2009

guest satisfaction survey

customer number# 454

sale # 146500031

white castle # 110027

empl # 623

date of service: thu sep 24,2009

time:07:48:31 am

what about my validation code number ?

why does the coupon expire three weeks

after date ?

all i can get is two regular white castles ? no soda ?

6c665005, 2009-09-28, 11:07PM CDT

If you're getting a "porn site", you've entered the url in a search bar and are searching for it. Instead, put it in the text box at the very top of your browser, it might say something like "www.google.com", just delete that, type "www.whitecastle.com/survey" there instead, and press enter.

some unsavory folks out there will add commonly searched terms to their website to drive up their ranking when people search for those terms.

b27c0e90, 2009-10-01, 09:24AM CDT

I found you have to click on:

http://www.tellusaboutus.com/whitecastle/surveyprocess.asp

This will give you the survey, and all works well.

ff418696, 2009-10-13, 12:40PM CDT

too hard to find survey site. waited 15 minutes for order at Marion,In. store.Cars were driving away because they could not order.

bdc83908, 2009-11-16, 11:12AM CST

i HAVE NO COMPLAINTS THE SERVICE GOOD & FAST

d1d52a8d, 2009-12-04, 02:49PM CST

always very polite and efficient

5876ddc6, 2010-01-26, 10:01PM CST

Same here can't fill the survey here porn site.Let's get it right.Thank-you

0e17af60, 2010-01-31, 10:26PM CST

Yes shouldn't they be liable or something for telling us that. Same thing happened to me.

50847de0, 2010-02-05, 06:49AM CST

excellent service

a3208000, 2010-02-11, 06:14PM CST

IM lost can't find the survey for 2 free burgers.... what the...

457c061c, 2010-02-17, 08:59PM CST

I go to white castle in Tomsriver N.J. once aweek. I bought a box of frozen white castle burgers from Shoprite in Manchester N.J. and they were lousey. Never buy any frozen again.

00aa0051, 2010-02-21, 02:00PM CST

very good

ab13774c, 2010-03-09, 03:50PM CST

Every time I go to www.whitecastle.com/survey I get a whole bunch of sites but none go to the survey. Why can't I find it?

c33510cb, 2010-04-26, 12:16PM CDT

did same and got site for how to add survey capability to yuor site. love your food but think your IT's are retarded. sorry just being truthful. seems i amnot the only one either.

e92d6410, 2010-08-14, 05:45PM CDT

i just went to the website and did experience any problems!! i was done in about 5 minutes. i dont know what the problem is.

0b0a2f66, 2010-08-23, 01:32PM CDT

When I order the food, the service is very good and food is tasty and fresh.

e5ebb3a6, 2010-08-30, 12:00PM CDT

I purchased four white castles Saturday, August 28th. When I got them home they were cold and the buns were soaked with grease. I called to complain but noone called me back. I should have taken them back but it was an inconvenience. The white castle on Hikes K=Lane in Louisville ky does a lousy job.

4defb2f8, 2010-11-06, 05:56PM CDT

I 've also attempted to complete the survey which pertains to store #(?); sale #81113667; register #2; customer #201 of course without success!!!! Sat in Drive-thru long enough for my cooler to overflow! Of course I observed the entire incident. What was the cashier doing you asked? Standing and Talking!!!!!!

Get it together White Castle!!

cbc23868, 2011-06-02, 05:52PM CDT

I don't know what you are saying about a porn site, all i know is i like white castles and will contiune to buy and eat them. thanks

aeab92af, 2011-08-01, 01:29PM CDT

i did this survey once a year ago it worked out gave the code to ya to write on the reciept. but now the site cant be found, i got mad enough that now im not going back to whities i will go elsewhere.the food was good people were good but the web site SUCKS.

5887acfd, 2011-08-26, 07:31PM CDT

I cannot get to the site either -- and I have tried. I did not get a porn site, however. Why give a customer a ticket to fill out, knowing they will not be able to do that?

2ce838b1, 2011-10-05, 04:16PM CDT

I JANICE WILLIAMS ENJOY MY VISIT TO THE WHITECASTLE IN LANSING ILL

4f676e75, 2011-11-01, 11:51AM CDT

Was perfect Was hot and great service

glenn g., 2013-06-07, 10:53AM CDT

Went to white castles in blue island IL.I got to drive up window.Was told to hang on a minute.I waited 15 minutes.The cars started honking their horn.I got mad and left.What kind of service is this.I looked inside and seen 1 person waiting for food.Must get better help !

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