Office Depot Price Changes!

The website says 2 different prices... one for 29 and one for 2.50...

Here is my convo with the customer service!

Agent21 has entered the session.

samantha: i ordered product #153280 just now... took my credit card # and everything.... but when i go to view the product.. it says its $2.50 not $29.

Is there something wrong with your site?

Agent21: Thank you for contacting the Office Depot online assistance team, my name is Janice and I have been assigned to your query.

samantha: ok

Agent21: Please give me a moment.

Agent21: I will check that for you.

samantha: ok, thanks

Agent21: I could see that the cost of the item $29.69.

samantha: yes, but then it gives me a screen that the item has been discontinued. a price in red says $2.50

Cobrowse has been enabled for this session.

samantha: http://www.officedepot.com/textSearch.do?uniqueSearchFlag=true&Ntt=153280&x=19&y=16

samantha: that is the link

Agent21: Please go ahead and place the order I am looking at your screen.

Agent21: So, that I can check with the error.

samantha: i am trying to have it continue to check out... but it isnt opening hte next screen

Agent21: Please fill the Billing and shipping info.

samantha: are you seeing the same screen?

Agent21: I could see that your in this page now.

Agent21: https://www.officedepot.com/index.do

samantha: there isnt a screen to fill out the billing info.

Agent21: http://www.officedepot.com/stores/storeSelect.do

samantha: so if it has been discontinued. am i going to get charged for it? and why didnt it give me the error when i originally ordered it?????

Agent21: Is this the error message your getting?

Agent21: No, You are not charged for it.

samantha: the matching products on the screen now... Christopher Lowell 31-day bill organizer. has been discontinued and says 2.50 each

samantha: so my question is. am i going to get this or do i need to cancel the order that your website let me place 15 minuts ago?

Agent21: You have not completed order. So you will not be charged

samantha: i did compete the order. i have a confermation numver for it.

Agent21: May I have the confirmation number?

samantha: 401882399-001

samantha: i have the page open in the side by side window.

Agent21: One moment please...

Agent21: I apologize for the inconvenience caused I have escalated this issue to the concern department, The cost of the item is $29.69.So you will be charged only for $29.69.

samantha: why does your site show it at 2.50, you saw that.

samantha: and also why does it show its dicontinued?

samantha: am i going to get it?

samantha: i find this rather rediculous

Agent21: Yes , samantha I have escalated this issue to the concern department. I apologize for the inconvenience caused.

samantha: i understand you sent it to the concern department. but i want to know the answers to the questions i have asked.

samantha: why am i charged 29.69 when your site shows it at 2.50?

Agent21: It must have happen because of some website error.

Agent21: The orginal cost of the item is $29.69 .

samantha: so am i going to have it for the 2.50 that your website shows it as? since that would be false advertisement if i cannot have it for taht

samantha: I realize waht the original cost it.

samantha: is

Agent21: I am sorry samantha. your charged only for the original cost of the item.

Agent21: You will get the item delivered on Wednesday, September 19, 2007 08:30 AM - 05:00 PM .

samantha: then i want to cancell the item. and i would like to speak to the complant department. You cannot advertise the product for one price and sell it for anothero

Agent21: I will make sure that i will forward this issue to the concern department.

samantha: will you make sure that this gets CANCELED today? I do not want my card charged for this item.

Agent21: Yes samantha,The order has been canceled.

Agent21: You will not be charged for that item.

samantha: do you have a confirmation number that it has been canceled?

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