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Papa John's - PAPA JOHNS - RUDE & Inconsiderate. AND THERE COOPERATE OFFICE IS OK WITH THIS!
Posted on Sunday, September 16th, 2007 at 12:57am CDT by 88e694f8
Product: Customer Service
Company: Papa John's
Location: 3200 16th Ave SW
CEDAR RAPIDS, IA, 52404-1469, US
Category: Restaurants, Bars
I had an order from papa johns one night. I had all the kids here and everything was meyhem. I got my pizzas and they were totally the wrong ones...not messed up...just not what i ordered at all. Well i called papa johns and they said they could make new ones. Well the kids were hungry and i didnt have time to wait.
So the manager gave me credit for my order. Nice of them huh? YEAH RIGHT
They say they will give you credit but they dont.
When i called to use mine i was treated very rudely.
So i did what anyone would do and i contacted the area manager KHALE.
Well i left him a couple messages and he ignored them, Refusing to help. So i wrote the cooperate office. It has been weeks now and i still have heard nothing from the cooperate office. I even went as far as to tell them i was concerned about the credit or the mistakes. I wanted an explination as to why i was treated so bad then hung up on.
And why the area manager Khale, refused to help.
Well the cooperate office is ignoring me now.
Must be a thing with papa johns...a new policy maybe? Ignore the customer and they will go away. WRONG.
Business used to be concered with customer satisfaction.
Now its all about money. So much infact that they will not spend the 39 cents for a stamp to reply to me.
Better Ingredients, Better Pizza.....HORRIBLE customer service. At least at burger king you get it your way :) lol.
I remember when a pizza hut driver called me a cheap bastard for only tipping him a dollar.
I called and the same day that very driver gave me a personal apology. Thats service.....
Yes papa johns has AWESOME pizza, but i dont think i will be ordering from them anymore.... Pizza hut has GREAT customer service and ok pizza.....GODFATHERS has awesome pizza and great customer service.
I am goin to post this on EVERY consumer site and in myspace blogs. Maybe even in the advertizing paper i work for. We have a topic comming next month and it is about how business went from people who cared to well Wal Mart lol.
Anyway i am not gonna go away...i have a lot of free time on my hands. papa johns heard me...but eventually they will LISTEN to me. Being treated badly then hung up on for THIER own mistake is unjust and UNETHICAL. I know its not really a big deal to most but it is to me.
When you contact the big bosses of the company something should get done...when you use your voice it should be heard, But when the Cooperate office doesnt want to help......well you gotta go further.