Travelocity failed to book ticket

Booked tickets for my wife, 11 yr old son and self, Fort Lauderdale to Cancun via Spirit > Airlines 271 on June 21, returning flight 372, June 26. Have a printout of the trip details and > e-mail confirmation from Travelocity. No problem outbound. Upon check-in for return airline said > they had no reservation for my son, and no record of him having a ticket. Presented documentation, > including print-out of travelocity Trip Details showing you charged $322.74 for each person and boarding passes fo outbound trip. Spirit Airlines insisted my son didnt have reservation or ticket to return to the US, that I owed them for his trip to Cancun. After over an hour of arguing, my Amex> card was declined, because I already had a ticket for that flight. Efforts to call Travelocity failed. I spoke with Brian @ Travelocity on arrival in the US.He told me to file the details with the Consumer Relations Department. My confidence in Travelocity is shaken. I expect settlent in a timely and amicable fashion.

Travelocity responded: Dear Charles, We are in receipt of the email below in the Travelocity Customer Relations Department and require additional information in order to research your concerns. Please forward the following informationand/or documentation: *Please send us the copy of physical credit card statement and Airline receipts. You may forward the aforementioned items either by email, mail or fax to the following: Travelocity Consumer Relations11603 Crosswinds Way Suite 125San Antonio, Texas 78233Fax ? 800-944-0005 Should you have any questions or need additional assistance, please do not hesitate to contact us. If we do not receive any correspondence from you, we will assume you do not require our assistance and will close our file. Thank you for allowing Travelocity to assist you during this difficult time. Sincerely,Shirley P.Customer Relations