Tata Indicom Broadband

I have been trying to follow up with Tata for more than three months to get

my problem rectified and they never really take it serious. Here are the

mails exchanged with them, but till date I am yet to get a solution.

This is the routine of what happens with you.

I lodge complaint

You give me a complaint number

I wait for your call

I call you again

You assure me of the best of services and advertise about your dial up

connections

I mail you and blast you

You reply coolly as if you have got an award from me

The service is up for a couple of hours

The service goes dead

Time for another complaint!

From: Pallavi Reddy P [mailto:Email User]

Sent: Wednesday, September 12, 2007 8:47 PM

To: 'Customer Service (Retail-India)'

Cc: Email User'; Email User'

Subject: RE: Connection is pathetic

Thanks for checking this out. Your records may be showing that the problem

is rectified, but you never checked out the log in and out details. The

connection is terminated every few seconds and this is becoming really

frustrating. At right now at this moment I can see the PPP light on my

router off.

I don't understand why your team can't pick up the phone and speak to me.

If you fee that the records show usage please check it for 12 Sep 07 after

6:00pm. Its total loss of connection. Is your records showing that? Don't

try to be defensive rather than trying to solve the problem. No body would

like to waste their time writing these complaints for fun that too for a

team like yours.

Also please see the way your guys work. I raised tickets numbered 3517334,

331901 and 3563290 regarding connectivity issues and also frequent

disconnection. Your guys recklessly closed the tickets without even checking

with the customer. Its really rubbish from your end.

I will be taking this to the consumer forum with all the details and tickets

raised by me, if this time no action is taken by you. Can I have a number

where I can speak to some senior people in your organization.

User name: Email User

Connection type: 64kbps on and on

Name: Sreedhar Reddy

Mob: 9848094742

From: Customer Service (Retail-India) [mailto:Email User]

Sent: Wednesday, September 12, 2007 4:08 PM

To: Email User

Subject: FW: Connection is pathetic

Dear Ms. Reddy.

We regret for the inconvenience caused to you.

We would like to inform you that we could able to find the usage in our

records. Kindly revert if still the connectivity issue still persists so

that we could able to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service

http://www.tataindicombroadband.com/contactus.html ( the link contains the

location wise contact numbers ) or mail us on Email User. We

will be delighted to assist you.

Warm Regards,

Paromita,

Customer Service,

TATA Indicom.

_____

From: Pallavi Reddy P [mailto:Email User]

Sent: Tuesday, September 11, 2007 9:58 PM

To: Customer Service (Retail-India)

Subject: RE: Connection is pathetic

Is there anyway I can escalate this problem? You conveniently replied to my

mail with all your regrets, but in reality no one spoke to me or turned up

to rectify the connection.

Pallavi

From: Customer Service (Retail-India) [mailto:Email User]

Sent: Tuesday, September 11, 2007 2:44 PM

To: Email User

Subject: FW: Connection is pathetic

Dear Ms. Reddy,

We are sorry for the inconvenience caused to you and even regret for the

delay in response.

With respect to your concern, we have forwarded your mail to our concern

department and we will intimate you as per the update. We need your support

and cooperation.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service

<http://www.tataindicombroadband.com/contactus.html> link contains the

location wise contact numbers) or mail us on Email User. We

will be delighted to assist you.

Warm Regards,

Paromita,

Customer Service,

TATA Indicom.

_____

From: Pallavi Reddy P [mailto:Email User]

Sent: Monday, September 10, 2007 11:06 PM

To: Customer Service (Retail-India)

Cc: Email User; Email User

Subject: Connection is pathetic

I have been facing serious problems with your connection since last TWO

months and the response from your team needless to say is pathetic and

horrible.

I have at last decided to say goodbye to the connection after being

frustrated for more than a year. Please compare with your nearest competitor

and find out what is lacking in your service. You minimum response time is

ONE WEEK! Better not to speak only

I hope nobody can beat that

User name: Email User

Connection type: 64kbps on and on

Name: Sreedhar Reddy

Mob: 9848094742

Thanks for the support,

Pallavi