A & E Factory Service - Round Rock, Tx COMPLAINT

I had a repair appointment scheduled for over a week by Jenn-Air/Maytag

for the date of Sept 11, 2007 with A & E Factory Service out of Round

Rock Texas. After rescheduling the entire day to be there when they

arrived, I received a phone call at 9:30 am the date of the appointment

informing me that the technician was overbooked and would not be able

to come. I protested and was assured that a "supervisor" would call me

right away to reschedule. No call.

I called back and was put on hold while a "scheduling supervisor" could

be found. She came on the phone and very curtly told me "I'm sorry, but

there's nothing I can do". Basically, you're out of luck...so sorry you

missed a day of work. I asked what's the chance of missing another

day's work while waiting for a service tech too lazy to call the night

before to say he's too overscheduled to come? She said that she could

ask the tech to call 30 minutes before having to cancel! I asked this

"scheduling supervisor" if her boss would be very understanding when

she called to miss work TWICE OR MORE thirty minutes before a deadline

or important meeting because of a lazy service tech and extremely poor

scheduling skills on the part of an incompetent "scheduling

supervisor".

She says, Sorry...if you're so upset with us, call Jenn-Air and find

someone else. I called Jenn-Air...they were appalled at the poor

treatment their customers receive from this A & E "Phantom" Service,

and said that she would also be filing a complaint against this

so-called "service" company.

So, if you ever need this company for any repair....as they told

me...tough luck.

Shari Fraser

Horseshoe Bay, Tx

Comment On This

Dealing with same lousy group of folks. Same problems. Guarantee they will call you before they come out. Show up without calling then tell you they can't guarantee the tech will call you. Then, ask you to reschedule at their convenience. I have had them service before...technically they are good, but their customer service is about as bad as it gets.