Hutch Post paid connection : Transfer of ownership from corporate to Individual and change of plan

The mail chain below shows the apathy of Hutch care / corp relations

team to whome I have been writing for the last ~ 2 month to get my

mobile number transferred to my name . It was a corporate connection

provided to me by my earlier organization. Hutch seems to be

intentionally delaying the transfer as they were charging higher tarrif

in the earlier plan and are continuing to do so. Numerous mails and

telephone calls to have not yet helped me in getting this matter closed.

Regards

Narendra

-----Original Message-----

From: Gupta, Narendra K.

Sent: Monday, September 10, 2007 11:33 AM

To: Email User'

Subject: FW: Change of Plan for my mobile phone nuber 9886332025

[REF:4463748447] [REF:6630599020]

Importance: High

Hello Rajeshwari

This is Narendra K. Gupta, Senior Manager , Accenture India, Bangalore,

writing to you wrt the request that I had made to Hutch Corp Relations

team on July-17th which has still not been addressed.

I was working with Sasken Comm. Tech, earlier and was provided a

corporate connection with number 9886332025. On moving to Accenture on

July-16th, I had made a request to move this connection to my name and

change the plan to ACC-299 applicable for Accenture employees.

I have been following up for the last ~ 2 months to get a closure on

this, as you can see in the email below, but every time I am being given

one or the other reason on why this has not been done.

I am extremely unhappy and frustrated with the way this whole thing has

been handled and the apathy shown towards a customer. While every month

I am being charged the higher monthly rent as per the earlier plan,

there is no one who seems to be aware of the clear process to close

this.

I have been speaking to Ranjit ( 98860 18731) and Meena ( 9886163325) on

this.

Request you to look in to this and help me in getting this closed.

Regards

Narendra K. Gupta

Sr. Mgr. Accenture India , Bangalore

-----Original Message-----

From: CorpRelations_KAR [mailto:Email User]

Sent: Friday, August 17, 2007 10:05 AM

To: Gupta, Narendra K.

Subject: Change of Plan for my mobile phone nuber 9886332025

[REF:4463748447] [REF:6630599020]

Dear Mr.Narendra ,

Thank you for your email dated 16/08/07 about Change of Plan.

We would like to inform you that the Hutch number 9886332025 is Sasken

connection in the name of the company,to change the number in your name

we need a No objection letter from the company.

With regard to transfer of connection, we request you to walk-in to one

of our hutch shops mentioned below with the following details:

? Fill up the transfer form

? Provide us with the address proof / photograph

? Security deposit

Please be informed that once the connection is transfered to your name,

we can change the tariff to Acc 299.

We hope we have been able to resolve the issue to your satisfaction.

However, in case you need further assistance, do call or email us. We?ll

do our best to assist you.

Warm regards,

Ryhaan Pasha

Hutch Care

Contact numbers

Hutch Care : 111 or +91-(98860 98860)

( Toll free from Hutch phones within

the home network)

Fax number : 91- 41193020

E-mail: Email User

Website: www.hutch.in

---- Original Message ----

From: Email User

Sent: 16-Aug-2007 16:08:42

To: Email User

Subject: RE: Change of Plan for my mobile phone nuber 9886332025

[REF:4463748447]

Hello

Can you pl confirm if this connection has now been transferred to my

name and my plan has now been changed to ACC299 Plan.

I have been following it up for a month now and am getting a bit

frustrated.

BR....NKG

-----Original Message-----

From: Gupta, Narendra K.

Sent: Tuesday, July 31, 2007 2:54 PM

To: 'Email User'

Subject: RE: Change of Plan for my mobile phone nuber 9886332025

[REF:4463748447]

Hello

This connection has now been transferred on to my name.

Please go ahead and move me to Accenture's ACC299 plan. Please let me

know once this is done.

BR...NKG

-----Original Message-----

From: CorpRelations_KAR [mailto:Email User]

Sent: Tuesday, July 17, 2007 3:43 PM

To: Kumar Gupta, N.

Subject: Change of Plan for my mobile phone nuber 9886332025

[REF:4463748447]

Dear Mr.Kumar,

Thank you for your email dated 17-07-07 about Tariff plan.

We would like to inform that following connection is in company name.

Request to forward the mail from the company ID.

Should you need any further assistance, do call or email us. We'll do

our best to assist you.

Warm regards,

Sathish N

Hutch Care

Contact numbers

Hutch Care : 111 or +91-(98860 98860)

( Toll free from Hutch phones within the home network)

Fax number : +91-(41193020)

E-mail: Email User

Website: www.hutch.in

---- Original Message ----

From: Email User

Sent: 17-Jul-2007 10:36:48

To: Email User

Subject: Change of Plan for my mobile phone nuber 9886332025

Hello

Please change my mobile plan to ACC 299 . My mobile number is 9886332025

I have joined Accenture from today.

Also, please mail my mobile bills to my home address given below :

# D-533, Jalvayu Vihar

Kammanhalli Main Road, Bangalore, 560043

Regards

NKG

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