support service not up to par

I've just spent an absolutely frustrating week that has left me =

wondering if the support help available to Express View customers is =

what it should be.

After purchasing three new television sets at three different stores, =

THIS WEEK, the light finally came on at my end. It wasn't that THEY =

were deffective, it was the reciever that was. I called for technical =

support after purchasing the first t.v. because it had no colour =

whatsover on any channels and was told to bring the t.v. back to the =

store as there was nothing wrong with my reciever. With this advice, I =

did so and bought a second set at a different store and again, no colour =

on any channels. After contacting the manufacturer of the t.v. who had =

me check everything, I again contacted your technicians who ran an =

information system check again on my reciever. I was told (surprise, =

surprise) it wasn't the reciever but that it was the t.v. that was not =

functioning properly, and to return it also. I was very skeptical, =

because what are the odds of this happening twice? So, you guessed it, =

I returned the second and bought a third at a different electronics =

store. That was yesterday, today I had their technician come in and he =

confirmed it wasn't the t.v. because the model I bought was a store =

display which was connected to your satellite in the store, perfect =

colour!!! He double checked all my connections on the reciever and t.v. =

I then placed another call to your support centre and was told, it's =

the t.v. not the reciever. It was only after I told him it couldn't be =

the t.v. but the reciever that was deffective because it had colour =

while in the store, did he finally admit he didn't know what the trouble =

was and passed me over to someone more knowlegeable. =20

Really, this is absurd. I argued with your technician about my reciever =

being at fault when I bought the second t.v. Why didn't he know enough =

at that time to pass me on to someone more knowledgeable? (he did know =

about the first new t.v. being returned) Now, it won't be before next =

Friday before I get another receiver; another 2700. You'd think that =

after all this frustration they'd send me an upgrade at least. The only =

up side of all this mess is that I won't have to shell out another $100 =

for another reciever, I've got insurance on all of my three recievers, =

thank God. Please advise your support help, that, if a customer calls =

in with a similar complaint, to PLEASE pass the call on to someone who =

really knows something about your receivers.