Re: Vonage Monthly Account Notice/ Stop billing me

Please stop charging my credit card 8.25 every month I have bell south dsl internate and in order to have it I pay for a phone line. I have not used your services for a long time. I need a full refund for all the charges done to my credit card. If I get ready of bell south next month I will like to re-open my account with 772-878-2626. This has been my home number for a long time. At the time I had you I was with adelphia which it was charging me for an internet that had so many problems to connect that I could not use your services so I contacted your office and I was told that you will stop this services. You are charging me every month I sent you several letters so please refund my credit card and stop charging me. I never use your services because it was impossible to do so. I will contact better bussiness bureu as well you need to stop. I told you that as soon I fix my internate problems I will contact you

IN november I am looking into comcast cable, Dsl then i will like for you to help me with phone services. Please refund my account I have a complaint against you in the public.

Vonage Customer Care Email User wrote:

Dear carmen ayuso,

Thank you for choosing Vonage, the #1 rated digital phone service. This email is to notify you that we have successfully processed the monthly charges for your Vonage account in the amount listed below.

Account Number: 1004442788

Date Processed: 10/06/2007

Amount: $8.25

A detailed online invoice is available through your Vonage Online Account. Vonage provides you with an online account available to you anytime, anywhere. Get the most of your Vonage service by logging on to https://secure.vonage.com/webaccount/. Check real-time call activity; review your billing information and access an extensive set of Vonage features such as: Call Forwarding, SimulRing, Network Availability and Voicemail Plus. You can also print your invoice or edit your payment information.

We are looking out for you! For your protection checking and credit card information should not be submitted through email. You can easily update your payment information through your Vonage Online Account. Get there fast, click here: https://secure.vonage.com/webaccount/.

For a complete explanation on how to read your online invoice, please visit: http://vonage.com/help.php?article=1250&category=65&nav=6.

Vonage FEATURE FOCUS...

Vonage Voicemail Plus

Did you know that you can access your voicemail in 3 easy ways - Phone, Web or Email, all at no extra charge? For quick access simply dial *123 from your Vonage phone. Or login to your Online Account. You can also receive your voicemail as email attachments. We'll get you through the basics and a lot more. Simply click here: http://vonage.com/help.php?keyword=VoicemailPlusBasics.

If you have any questions, Ask Vonage is here to assist you! Ask Vonage is your Virtual Customer Service Agent available 24 hours a day, 7 days a week. You can ask any questions you have about Vonage. Just click on the link below and type in your question.

http://www.vonage.com/help.php?keyword=AskVonage&forum=1&refer_id=WEBPO070501003W1

Thanks again for choosing Vonage, a better phone service for less!

Sincerely,

Vonage Customer Care

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