Gap Online Store

Gap Online has some of the WORST customer service EVER!!!

I recently placed an order for about $500. I requested a gift receipt

because some of my items were gifts. Well, little did I know that if you

ask for a gift receipt they will NOT send you your own receipt! So, I was

left with $500 in merchandise and no receipt basically. I gave the gift

receipt with the gift to my friend and now I am screwed. I called Online

customer service and was told "Sorry, we cannot issue you a receipt!" I

explained to them that they don't have the right to deny someone a receipt

for items they paid for on their own credit card, but they did not care at

all.

If I want to return or exchange anything the only recoarse I have is to send

it back to the online store (at my own expense) and get a store credit!! I

cannot even do an exchange in store. That is a bunch of bull! The customer

service supervisor could have cared less and just kept saying that I should

not have requested a gift receipt! I have NEVER EVER had such poor customer

service!!!!!!

Beware of Gap Online!!!