Publix is way over-priced

This is not a complaint about my local store directly, it's more of a complaint about Publix as a whole. The employees are more than friendly 99% of the time. However, I think that Publix is highly over-priced. Why would I want to shop there and pay a lot more for something I can get right down the street at our local Walmart for a lot less?? Don't get me wrong, customer service is very important to me, but prices and saving money is even more important, especially with 2 small children.

The sales they run never really have anything that I use or need. I understand that they're not really a big store. I could walk in and out of there in probably about 2 minutes with my kids without stopping to buy anything. They don't even offer a savings card. Occasionally their Advantage Buys are worth it for me, but that's not all too often. I guess if they weren't so expensive, I would shop there all the time. For what I spend at Walmart every week on groceries, I could probably get half of that for the same price at Publix. And I spend at least $100 a week on groceries.

So Publix - let me know when you decide to drop your prices and start a savings card - then I will shop there every week.

Comment On This

Savings cards are a hassle to keep track of and remember to use. Why make people use a card? Why not simply give the sale price to the customer right then and there? Hey, guess what? Publix does that. As for the high prices, I agree that Publix prices are indeed on the expensive side, but you are paying for more than the product. Publix offers many money services that would normally require a bank (i.e. money orders, check cashing, Western Union). Also, Publix is almost always willing to go to extreme lengths to please the customer. These things do cost money.

One big problem is customer returns. Sometimes, people return things for stupid reasons that are their own fault. For example, if someone bought non-dairy coffee creamer instead of regular half-and-half, they should not bring it back because Publix is required to throw out the one bought by mistake. This costs Publix money and guess who these costs must be passed on to? The consumer.

Places like Wal-Mart offer little to no customer service and are god-awful to shop in. It does surprise me that none of the sale items appeal to you, though. What are you buying?

I guess I just think its easy to complain about price, but unless you know whats going on, it's hard to bring it into perspective.