Sprint and their "New" Customer Service Reps.

This is my story and I'm sticking to it.

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The account was activated in April of 2007 and I signed up for a family plan so that my wife and I could talk to eachother.

We found that having the two Sprint phones didn't work so well. I ended up settling for one bill. I had at that time a Sprint account and a Nextel account. I wanted shared minutes for my phones and one bill. The problem started there.

The account that is in dispute is: 062387XXXX

What happened is when I wanted to transfer my Sprint phones to the Nextel account so that i would have one bill that happened with lots of problems. that's not the dispute. Once things were cleared up on the nextel account I thought that the problems were over. In May I found that sprint was charging me $250 something for cancellation fees on the Sprint account. I called and disputed charges then. They knocked off the $200 because it was a transfer within the company.

That left the $50something bill. They said they couldn't find what it was for and told me they would have it credited so the account could be closed.

Every month since then up to today (October 6th 2007) when I received a bill saying I owed money I called to tell them that a rep early on was going to have that issue resolved. Apparently it never was. Finally I get ahold of one rep who tells me that the charge on my OLD that's causing the problems was an activation fee that was charged when the account was ported over. Activation at time of porting?? Doesn't make sense, so she credit's me $30something dollars and I end up with a $29.97 bill.

On October 1st I received a letter from "West" collections (1-888-639-1641)stating that they were to collect on a bill from sprint for the sum of $29.97. I hopped right on the phone and called Sprint once again to see what the fuss was about. After being on the phone with them for over an hour I was told that I would hear a response back from them within 24-72 hours. Saturday night the 6th i called to check the status of my account with Sprint.

The balance of that bill was and still is $29.97 and they have nothing on their service that is of that value and/or they cannot prove to me where that charge came from. $30 is not a lot of money and I would pay it if I knew what it was for. But I dont. I now have a bill for this amount that has been sent to collections and most likley is now reflecting upon my credit report.

On the october 6th call I requested to speak numerous times with a supervisor about this account and finally after an hour I did. I was told that on the back of the bill that I received there is a notice stating that I had 60 days to dispute the bill or it was effective. I told them that I had called many times, I also even requested for them to send me a copy of the notes on my account and that's when I got to speak with a supervisor about this ordeal.

So I'm currently sitting here not knowing what else to do. I refuse to pay false charges to an account that should have been closed back in April/May.

I hope in some way I can expedite this and get some sort of a response from Sprint.

thanks for your time