Name of product or service

Hi,

I am seeking some advice as to what to do.

I bought a phone for 270 eur with a years guarantee that if it breaks it

will be fixed.

I purchased the phone is October last year.

March/April I began to have problems with the phone so I eventually

brought the phone in they repaired the phone.

The same thing happened again 4 times so they repaired it 4 times and also

informed me after the 4th time I would be entitled to a replacement.

The 5th time I brought the phone in which is over a month ago now they

decide to fix the phone instead of a replacement also telling me that it

was out of warranty so I must pay 60 eur which it was not.

I didnt agree so they sent it back for a 2nd opinion now telling me they

are sending it back, the reason being the phone is now physically damaged

and not out of warrantly.

I have been in the shop numerous times asking about the phone never

getting a good response as to what is happening. I have been getting told

different stories.

By law am I not entitled to a new phone considering the phone was 270 eur,

it was fixed 4 times and as I was informed by the sales person that after

the 4th repair you are entitled to a replacement.

A phone that costs 270 eur should be durable to last longer than 5 mths.

How could I have physically damaged the phone, plus they are only deciding

it is physically damaged now when I have to get a replacement.

How am I to know the phone wasn't pysically damaged ( if it was even

physically damaged) in the shop.

Once I think I can remember receving the phone with packaging after being

repaired after that it was jus handed to me without any packaging.

I went in last night an was informed that the phone is stil with the

Technician.

I have had nothing but hassle with the shop considering I work in an

office 9-5.30 and it is hard to try get off to make the shop before it

closes to know what is happening as I never get calls to keep me updated.

I think I have been treated unfairly at this stage.

I look forward to hearing your advice

The store is 3G store on Henry Street.

Kind Regards,

Janice May.

The information contained in this communication is intended solely for the

use of the individual or entity to whom it is addressed and others

authorized to receive it. It may contain confidential or legally

privileged information. If you are not the intended recipient you are

hereby notified that any disclosure, copying, distribution or taking any

action in reliance on the contents of this information is strictly

prohibited and may be unlawful.