Allen auto transport & Leo's automotive, car transport service

My husband and I are both in the military, so, we always move around. We

let Allen Auto Transport INC. and its partner, Leo's automotive to

transfer our Jeep Wrangler (with a nice secure hard top on it) from

Norfolk naval base to Coronado base, CA. But, when my husband picked up

our jeep on August 28 2007, all he see is our jeep's HARD top cover is

completely gone and only left him a little broken piece!!! Allen Auto

Transport Inc. and their partner, Leo's automotive blamed on the wind

and said is either our car's problem or the wind damaged...The second

day after my husband picked up our jeep, he also found out our original

windshield has been replaced. Our original windshield has a little

crack, and on the day Allen Auto Transport INC's driver picked up our

jeep on Norfolk naval base, the driver wrote down "windshield with a

crack" on the checklist, and he also signed the paper. So, this is the

evidence can prove they replaced our windshield and they didn't tell us

anything about it. They changed our Auto part of our jeep without our

agreement, this is illegal. Am I right? So, something more must had

happened to our jeep but they just try to hide it up with a ton of lies.

My husband calls them on August 30th 2007 and asks them about why they

replaced our windshield without our agreement. The answer that they gave

my husband is that "you did not give me the chance to tell you on the

day you picked up your car and our company doesn't let me tell you...So,

they admitted it. Our legal man on base here at Newport Naval Station is

helping me to claim my jeep's top back. And when I called Allen Auto on

August 29 2007, their customer service was extremely rude to me, didn't

take this incident seriously. They asked us to get the evident together

and fill out a damage claim form, then send it to them. However, they

just put our claim on the table and cover with dust. When we call them,

they said "oh, Leo's automotive didn't call you back? What we do is that

we connect you to the trucker....we don't responsible for your car

damage..." This is the situation of "He said she said". They are fooling

us around. This is our most valuable property that I and my husband own.

they screwed our jeep up, replaced our windshield without our agreement

, didn't inform us about the incident until the day we picked up our

jeep, blamed on everything possible such as the Wind, the weather, the

mother nature, dishonest to the customers, lie, hide the truth, impolite

customer service, bad reputation...etc. I just can't believe we are

serving our country with our heart, but our people return this to us and

rip us off $1075 dollars. Please blacklist them! Don't let other

innocent people get rip off by this unreliable company please! They

don't want to take care of this issue! We need help!

Allen Auto Transport INC.

4065 Glencoe Avenue

Marina Del Rey, CA - 90292

Toll Free Phone: 800-722-2267 Local Phone: 310-306-2264 Toll Free

Fax: 800-778-1169 Local Fax: 310-306-0066

Leo's automotive

www.leosautomotivetransport.com/