AT&T Stinky Customer Service

I have been trying to retrieve an overpayment of $181.73 from AT&T for 4 mo=

nths (since 6/22/2007). The payment was made as result of BellSouth and AT=

&T merging-- when I paid the wrong account while paying bills on-line throu=

gh my bank. I caught the error and have been attempting to get a refund si=

nce June 2007. I have talked to over 22 representatives at AT&T, I would l=

ove to list the names, but understand that this would be inappropriate. Fi=

nally, a very kind representative asked me to fax the Global AT&T Imaging, =

Credit Management team in Arizona. I did this with the proof of payment an=

d that the check cleared. Still nothing. I called AT&T again, they state =

they never received the fax and asked me to complete a refund form; furtherstating this would take 22-30 days! HELP!!!

This is crazy that I cannot get $181.73 returned from a multi-million dolla=

r company!! I am at a loss!!

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