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Sears is no longer a "Customer Service" provider!

 
Whirlpool Washer service
Sears
US
sears.com

I bought a whirlpool washer 3 years ago from sears, i also bought an extended warranty. The first time I used the warranty was earlier this year. The complaint begins with the time I needed to wait before the machine was fixed, six weeks from my intial call. This means six weeks of $40 a week laundramat visits. Then less than two months later the washer breaks again. After waiting one week for service the technician that came to the house said "there is nothing wrong with the washer, you will just need to manually spin the tub to get it going". That is upsurd, it would be similar to a mechanic telling you that that your car is fine, you just need to push it to start it rolling then jump in. Called sears' service line again and told my story, the only thing they can do is send another tech in a week or so. I asked if i could atleast get reinbursed for the service agreement, they said sure but they would need to deduct $70 for the first technicians visit and diagnosis of having to manually spin the tub. When I said that was ridiculuos and asked to speak to a supervisor I was told I would be transferred to one, but they just hung up on me. When I called back I was told the supervisor was not in and they had no idea when she would be in. I asked for a coporate number to talk to a district or market manager or possibly the absent supervisor's supervisor, I was told the office is in San Antonio but the did not know the phone number. Great, sounds like they just send you on wild goose chases until you give up.

From: Message Author (click here to email author)
Date: Thursday, 04-Oct-07 16:49:47 CDT

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I had the same problem with Sears. they never fixed my washer and stood me up at times. this went on for 1 1/2 years. I took them to small calims court and went to mediation. I got paid $500 for my washer, $500 for having to use the laundromat and $260.00 refund for the warranty even though they had fixed my dryer once. I never saw a judge. We went to mediation and I had my check within 10 days. Just stick to your guns!

From: Message Author (click here to email author)
Date: Thursday, 29-Nov-07 05:59:37 CST

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okay i dont have problem with sears

aha but umm does any guy want a blow job? im ready and waiting oh and come LICK MY PUSSY1

From: Message Author (click here to email author)
Date: Tuesday, 30-Oct-07 16:44:29 CDT

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Keyword Tags

longer
sears
service paln
washer
whirlpool
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