Macy's Mastercard

To Whom It May Concern:

I am very upset with the MasterCard (without the Macy's brand on it)

automatically mailed to me without my approval (or request) from =

CitiBank. I

called the customer support number (866-510-2761) on the evening of =

October

4, 2007 and talked with Joanna who basically had no information for me =

but

that the card was upgraded from a Macy's card. She said that a =

notification

was sent out to me, which I did not receive. I then requested that she

immediately close my account because I did not want to be associated =

with an

organization would (from what it appears) break a Federal law of sending =

out

a credit card that was not requested. I then requested that I talk to =

her

supervisor to express my concern and bitterness with the situation. I =

was

forwarded to a supervisor named Amanda who was basically as "yes", "I

understand" and "I am sorry" person. She did not once try to explain the

situation at all or at least ask any questions. It is really sad on how

company management has completely gone down hill on the lack of caring. =

I

then requested to speak to another supervisor because of the fact I was

getting even more enraged by Amanda's lack of concern towards my issue. =

A

woman named Diana gets on the line and says that I needed to call =

customer

support again and go through proper procedure and hung up the phone on =

me.

Wow, I was outraged to say the least on the lack of professionalism I =

have

seen from your supervisors. I would recommend re-training for your

supervisors and a product knowledge class for Joanna. I decided to call =

back

and make my headache even worse. I got a very nice lady on the phone =

named

Kendra. Kendra was very knowledgeable about the situation and properly

explained it to me even though I still do not agree legally with what

CitiBank has done. I feel as if I were put at risk by CitiBank to be a

possible target for fraudulent activity and also I believed that my =

privacy

was breeched somewhere along the way. Below are some links to the =

current

issue happening with regards to these cards. A copy of this will be sent =

to

Complaints.com and the Better Business Bureau as well as other sources

http://www.allheadlinenews.com/articles/7008672093

http://www.clarionledger.com/apps/pbcs.dll/article?AID=3D/20070930/BIZ/70=

93003

38/1005

http://kstp.com/article/stories/S209996.shtml?cat=3D1

http://consumerist.com/consumer/leaks/got-an-inactive-macys-store-account=

-he

res-your-new-citibank-mastercard-290408.php

Dale Dwaileebe