Clearwire Internet

August 8th 2007

After 16 months with Clearwire I tried to cancel my service

they told me I had to pay for early cancellation fees. I informed them I had already kept it for a year like I had signed up for, They told me that since I had not cancelled on my anniversery date they automatically extended my contract for another year, claiming they had sent me a card which I don't remember ever getting. I never received a bill because it was all done on the computer and taken out of my account automatically, after getting no where with supervisors on three seperate occasion I closed the account so they could not take the amount automatically without me seeing what the charges we're for I've asked for a itemized bill which I have not received. I do not see how a buisness can sign you up for one year and then extend your contract without talking directly to you. I know of no other business that does this cell phones,dish, Direct TV Charter Cable Ive had them all and never had this problem.

Comment On This

I agree. I went to Bellingham, WA on assignment. not knowing how long i would be there, i was told that i would qualify for no termination fee if i moved out of their service area. Don't expect them to honor this. since i didn't live in a service area, but was using there service when i was on assignment, i could not use their only way to be exempt which was to send them a copy of change of address. well, i never changed my address. USPS wouldn't let me change my address from my home address to my home address (same place). Clearwire would not accept an invoice for my utility bill with my name and address as would other companies. at least companies like Sprint and Verizon are up front that there is an early termination fee, end of story. but with them, i'm not out of there service area. So i paid the early termination and went about my business. I will not use them again.