Sears - Sears customer dis-service

Posted on Wednesday, October 31st, 2007 at 2:53pm CDT by f87d6e8e

Product: Sears Kenmore dryer

Company: Sears

Location: Sears National Customer Relations 3333 Beverly Road
Hoffman Estates, IL, 60179, US


Category: Other

It took 10 days to get a scheduled service appointment. I was given a 4 hour window, when technician was to arrive. Technician never came though I missed work to wait. I phoned 45 minutes before the 4 hours was up and I was told he would still be coming. When they finally told me at 6pm that the technician would not be coming, they said I would have to reschedule but would have to go to the bottom of the list and wait an additional 10 days.I contacted their executive offices to complain. They contacted me the following day and told me that it would now be 12 more days before I could get another appointment. Their big concession was to put me on their wait list, which I had also been on the previous 10 days while holding an appointment, though I never got a call. I e-mailed the CEO, in addition to having spoken to customer service with no remedy except that stated above. Sears customer service is deplorable. Apparently, the Sears corporation has gotten too big to care about treating their customers fairly and showed me complete disregard. Upper management made no attempt to right the wrong. In fact, when I asked to speak with a supervisor, my requests were denied and I was told "they would tell me the same thing." If you are considering future repairs and customer service when buying from Sears, I would definitely recommend you shop elsewhere.


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