Complaint against AOL -Change of billing method

Good Morning:-)

My name is Ethel Smith; my email address with AOL is Email User

I have had this account with AOL for the past 10 years. I have made an

attempt to find the AOL website that will allow me to change my payment

method to prevent the increased payment of 2.00 on to my monthly

surcharge. The following hyperlink http://bill.aol.com

<http://email.aol.com/cgi-bin25/DM/y/jvGr0qKVsW0LtZ0Hm60E6> .was include

in the email that would all me to change my method of payment however

upon entering my account name and password, I get this secondary

question about my school. I do not even know what that question means?

Am I expected to remember what my school is? This is just my opinion but

it seems as if AOL does not want their customer's to make the necessary

changes to save a few dollars in the longer run. I sent an email to AOL

Plan Info.com with my concern on October 12, 2007 and no response.

If this behavior is considered good customer service, I would be irate

and ready to end my service at bad customer service!

Thank you

Ethel Smith