Sprint's Validity Claim on a Termination Fee

For several years, I have been a reliable Sprint customer. I signed a contract to pay my bill on time every month and I have never failed to do so. By signing that contract, Sprint also agreed to provide me with cell phone service, coverage, and customer service when needed. All three contractual promises have been breeched. I drop about 30 calls a day and I reach my maxium amount of alloted dropped call credits every month. I have paid hundres of dollars (outside of my monthly bill) to run diagnostic tests on my phone to find out the problem. When those came back positive, Sprint told me that my phone was fine and I should not be dropping calls. Well, I was. Do they think I was wasting my time voluntarily to come in and do these costly tests? When my phone continued to drop calls they told me to run software upgrades. I did this. There was no change. I brought it in again and they finally gave me a new phone. I thought my problems were over but I was completely wrong. The calls were still being dropped and my maximum credit towards dropped calls was still being reached monthly. To make a long story short, over the years I have been through three phones, five diagnostic tests, 12 software upgrades and more money out of my pocket than I can stand to think about. Finally, I went to Verizon Wireless and had them pull my phone number over and I opened an account with them. I have been so happy and I have not dropped a single call since my switch. But one day I got a bill from Sprint for $251.08 for am early termination fee. I called on Oct. 29, 2007 and spent 5 hours and 29 minutes on the phone. I spoke to 9 different people who all rerouted me to someone else. They continued to pass me off instead of just take care of the situation. Finally, I was told Shirley Crews (SCREWS01), a Customer Service Supervisor, would call me back in 20 minutes to take care of everything. It had been 29 hours and I still have not gotten a call back.

So, on Oct. 30, 2007 I call again for another round. I speak with three more people and still no answers. They continue to tell me my termination fee is valid because there is a 97% coverage rate in my area. If that is the case, then why do I drop 30 calls a day?!?! No one would credit me my $251.08 and no one would handle the situation. They just continued to pass it off to someone else. After all these years, I have paid Sprint thousands of dollars for cell phone coverage I was not getting. I refuse to pay this termination fee because I was not given a service I was promised and Sprint refuses to dismiss it. Where and when will it end?

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I had a similar problem with Sprint.

I called them Dec 21 and asked them to cancel my account. They keep sending me bills.

(I'd add something to make the message completed. I called today askying them why there is $161 charge. They said that is the termination fee for early termination of my contract.

I got a notice last July telling I entered a contract, but that is not true. I am never stupid enough to enter any contract except for the first year, which was a thing a couple of years ago. Anyway, I called them immediately to ask them to clear this, and I was told I was off the hook.

Then when I called Dec 21 to cancel the service, I was told again I was in a contract and they told I will have to pay a early termination fee. I told them what I did and what I did not.

I got a collection alert yesterday saying I owned them $161. Today i called them and they told me that is the early termination fee. I told the rep I was not in any contract. She is kind enough to collect this and let me pay $11.47 taxes or whatever. I asked her if there will be any other thing I need to pay. She answr3d" no". Because your account was closed.

I hope my account was indeed closed forever.

All this wasted me lots of time and caused lots of stress in me.

Thanks.

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I feel sorry for you, i am in the exact same position, only difference is that i have 3 phones on that account.

I have called them many times to cancel it but they wont make it happen unless i pay a fee of $200 per phone, yes, that 's right, that s a total of 600 dollars to cancel a service i do not get, bad reception everyday, dropped calls, and text messages that only download 50% of the times, i am currently paying over 120 dollars per phone everymonth,

This month bill was up to $532 for the 3 phones.