Riddix order

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After viewing your television commercial I eagerly went to my computer =

and found your

web-site:http://www.riddexplus.com. Just like your commercial I found =

the "buy one get one free" offer ($29.95) plus a separate charge of =

$8.95 for s & h. I placed my order, went through all the other =

promotional offers I was not interested in and finally reached the page =

confirming my order of 29.95 plus 17.90 for a grant total of ($47.85). I =

am not sure this is the correct total as I went back trying to find an =

actual "check out" page so that I could edit my order and then could not find the page to print. These check out pages are normally used in all =

internet transactions listing your items, pricing and any shipping =

charges that might apply BEFORE checkout. Nowhere in my purchase was it =

clear that I would have to pay $8.95 per item...($17.90) is a ridiculous =

amount of freight for such a small item unless your company is out of =

the country...I wouldn't know that because there is no info about your =

company, where it is located or any contacts except for one lonely phone =

number. I really don't know how to check on my existing order as I see =

no link for that as well. I think your web-site is deceiving to =

consumers. Your company should be up front with the public about all =

freight charges and include a page for changes. You should also include =

an "about us" or contact page so that we may know more about your =

location and what to do in case of a problem. I thought I was saving a =

little bit of money...at a cost of about $24.00 a unit I certainly don't =

feel like I got a great deal....these units are sold by other companies =

at $19.95 plus s & h...it comes out to about the same. I will try to =

warn my friends and neighbors...We consumers just want honesty....then =

we'll decide if it's worth our money. (Thank you to customer sevice =

for passing this on to management)

Leesa Godfrey

2923 31st. Ave. Ct. NE

Hickory, NC 28601

(828-256-1900)

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</HEAD>

<DIV><FONT face=3DArial color=3D#0000ff><A

title=3D"Riddex Plus Digital Pest Repeller Keep Your Home Pest-Free =

Forever!"

href=3D"http://www.riddexplus.com/?cid=3D378240#order"><IMG height=3D97

alt=3D"Riddex Plus Digital Pest Repeller Keep Your Home Pest-Free =

Forever!"

src=3D"http://www.riddexplus.com/templates/procede/riddexplus/305//images=

/rxHeadTop.jpg"

width=3D765 border=3D0></A></FONT></DIV>

<DIV><FONT face=3DArial color=3D#0000ff>After viewing your television =

commercial I

eagerly went to my computer and found your</FONT></DIV>

<DIV><FONT face=3DArial

color=3D#0000ff> web-site:http://www.riddexplus.com.  Just =

like your

commercial I found the "buy one get one free" offer ($29.95) plus a =

separate

charge of $8.95 for s & h.  I placed my order, went through all =

the

other promotional offers I was <STRONG><EM>not</EM></STRONG> interested =

in and

finally reached the page confirming my order of 29.95 plus 17.90 for a =

grant

total of ($47.85). I am not sure this is =

the correct total

as I went back trying to find an actual "check out" page so that I could =

edit my

order and then could not  find the page to print.  These check =

out

pages are normally used in all internet transactions listing your items, =

pricing

and any shipping charges that might apply <STRONG><FONT

color=3D#ff0000>BEFORE</FONT></STRONG> checkout. Nowhere in my purchase =

was it

clear that I would have to pay $8.95 per item...($17.90) is a ridiculous =

amount

of freight for such a small item unless your company is out of the =

country...I

wouldn't know that because there is no info about your company, =

where it is

located or any contacts except for one lonely phone number.  I =

really don't

know how to check on my existing order as I see no link for that as =

well. 

I think your web-site is deceiving to consumers.  Your =

company should

be up front with the public about all freight charges and include a =

page

for changes. You  should also include an "about us" or contact page =

so that

we may know more about your location and what to do in case of a

problem.  I thought I was saving a little bit of money...at a =

cost of

about $24.00 a unit I certainly don't feel like I got a great =

deal....these

units are sold by other companies at $19.95 plus s & h...it comes =

out to

about the same.  I will try to warn my friends and neighbors...We =

consumers

just want honesty....then we'll decide if it's worth our =

money.  

(Thank you to customer sevice for passing this on to =

management)</FONT></DIV>

<DIV><FONT face=3DArial color=3D#0000ff>Leesa Godfrey</FONT></DIV>

<DIV><FONT face=3DArial color=3D#0000ff>2923 31st. Ave. Ct. =

NE</FONT></DIV>

<DIV><FONT face=3DArial color=3D#0000ff>Hickory, NC 28601</FONT></DIV>

<DIV><FONT face=3DArial =

color=3D#0000ff>(828-256-1900)</FONT></DIV></BODY></HTML>

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From: Message Author (click here to email author)
Date: Tuesday, 30-Oct-07 14:04:47 CDT

Business: Reply Online Consumer: Comment On This

Comment On This

This is exactly what happened to me! This company is a complete scam. I just filed a complaint online with the FTC. Please do the same. I hope there is a class action lawsuit soon.

From: Message Author (click here to email author)
Date: Monday, 07-Jul-08 10:28:01 CDT

Business: Reply Online Consumer: Comment On This

Comment On This

Riddex Plus

4201 Kellway Circle

Addison, Texas 75001

(866-214-5141)

From: Message Author (click here to email author)
Date: Saturday, 19-Apr-08 14:57:36 CDT

Business: Reply Online Consumer: Comment On This

Comment On This

I placed an order for the buy one get one free with riddex plus and was a little shocked by the final price, but bought the product along with paying extra for rush shipping. I was going on vacation and when I got back was checking my bank account online. I was billed twice!!!! I've since called the company 6 times to no avail. I later recived the second buy one get one that I didn't order. I can't get a straight answer as to how to go about getting my money back. I asked to speak to a supervisor. She was rude and unhelpful. She called me a liar saying that I placed two orders. I asked for her supervisor. She ignored my request. I ask for the corporate office # 1-866-813-4927. After 35 mins on hold I gave up. Please let me know if any of you has had better luck. sincerely, Scamed in New Mexico.

From: Message Author (click here to email author) (has asked not to receive email)
Date: Friday, 18-Apr-08 14:23:54 CDT

Business: Reply Online Consumer: Comment On This

Comment On This

I was suckered into one of these "AS SEEN ON TV" deals and found the same thing. The products generally never work as advirtised and the S & H are ridiculous. Once they have your card number, you might as well concede that you were taken. I don't understand why these scam artists are allowed air time when their products are proven to be junk.

From: Message Author (click here to email author)
Date: Friday, 04-Apr-08 09:42:43 CDT

Business: Reply Online Consumer: Comment On This

Comment On This

Riddex Plus Double Charge

From: Message Author (click here to email author)
Date: Friday, 22-Feb-08 08:36:51 CST

Business: Reply Online Consumer: Comment On This

Comment On This

I also ordered their product on the internet and was charged more than I ordered (included shipping and handling). There was no place in their website to edit or make changes with your order. I kept on calling their customer service for 6 days straight asking to cancel my order on the internet and all they said was they could not see my order in their database and most likely did not go through because it usually takes 48 hours for them to see the order in their database. So I ordered the unit via phone with a customer rep. Guess what, the order went through and I was charged two times. I've been calling their customer service for 3 months already asking where my refund is when I returned the unit originally ordered on the internet 3 months ago. Their customer service people say what you want to hear but no ACTIONS.

From: Message Author (click here to email author) (has asked not to receive email)
Date: Monday, 04-Feb-08 16:46:58 CST

Business: Reply Online Consumer: Comment On This

Comment On This

Same happened to me. I was simply playing around with the total number of units I needed trying to get a price range. The S&H was ridiculous!!! What a sticker shock I received. Like you said, the biggest shocker was the fact that there was no "View Shopping Cart" option. The next thing I saw was a "Confirmation Page" with a submitted order totaling $110! I was even suckered into a two year warranty on EACH one while I was experimenting with the imaginary shopping cart.

From: Message Author (click here to email author)
Date: Saturday, 19-Jan-08 20:13:29 CST

Business: Reply Online Consumer: Comment On This

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Complaint #: 153594

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