Name+of+product+or+service

I purchased a Toshiba HDTV mocel 23HLV84 in February, 2005. The

television was defective, and it was replaced in May, 2005. The new

remote broke by February, 2006, and it was replaced free of charge under

the warranty. In July, 2007, a button on the replacement remote stopped

working. Toshiba refuses to stand by their merchandise and replace the

remote free of charge to me. I sent a letter to the president of the

company. Rick Phillips, the customer service manager refused to stand

by their merchandise.

I have had many devices with remote contol modules, and I have never had

one break. For a television and two remotes to be defective, Toshiba

must have faulty manufacturing. There is no way I could have damaged

one button on a remote, so it stopped working and all of the others are

fine. I was told by Toshiba that the first remote likely had a bad

sensor. That is what is wrong with the second one.

Be wary purchasing anything from Toshiba.