Nextel

I recently purchased an ic902 and have had numerous customer service =

issues. The most recent involved the appalling customer and sales service =

provided to me and other customers by Jack Egan (John) during a recent =

visit to OH COLP0101 6614 Sawmill Rd., Columbus, OH 43235. Upon entering =

the store, I explained to Jack I had locked my phone on accident and was =

on the other line with customer service to unlock it. Jack asked me what =

was wrong with my phone I told him the buttons are misaligned, my phone =

randomly powers off and then restarts on it's own, the operating system on =

the phone is delayed and frequently locks up. Jack told me there would be =

nothing they could help me with in the store with my locked phone and I =

should leave the store and go to a store on the other side of town, I told =

him again I was calling customer service to unlock it. He said that =

customer service would just direct me into the store to unlock it and that =

their machine was down. I asked him to put me in que for service and if =

it by the time my name was called my phone wasn't unlocked i would leave =

the store. Thankfully, tech support was able to unlock my phone. Jack =

asked me to show him a few of these issues so he could tell the techs he =

saw it with his own eyes. Herb, the manager was surprised to see us back =

so soon after another poor customer service incident over the phone had =

brought us into the store. He promised everything would be taken care of =

it would be diagnosed, realigned and replaced, if needed. We left the =

phone and came back in an hour. Jack handed me my phone and told me that =

the techs ran tests and there was nothing wrong with my phone. I opened =

it and it was locked! I asked how were they able to do anything with it, =

if they locked it. He couldn't answer. I asked to speak with manager, he =

went in back and came back out and told me that there was nothing they =

could do. Again, I asked to speak with Herb. Jack told me he just spoke =

to Herb and he is the one that said they couldn't do anything. I said I =

don't believe that, he knows our situation and what we have been through =

in the last month. We are ready to terminate the three lines on our =

account. Jack went into the back and came back with an 800 number for me =

to call and said that they would be able to do more for me than he could. =

At this point, I was so frustrated I was in tears. Previously, when we =

call into customer service we have been on hold for hours before and told =

to go into the store and now i'm in the store and I'm being told to call =

the 800#. I stood outside of the store called; thankfully was connected =

to Slaney who definitely went above and beyond to ensure we were properly =

taken care of. I went back into the store to get Jack's business card and =

another customer pulled me aside to let me know that he too had received =

horrible service from Jack and was waiting to speak to someone else. I =

offered him the same number given to me.