is spoiling Tata's Name.

Hi All,

With all regrets, I would want to go ahead and Declare that the

Customer Service Skills in your Department is the worst in INDIA. Its

disgusting to know that you guys service this company, the very same

company which Jehangir Tata had set up. I'm one of his big fans and I

respect all the TATA clan firms. However I was shocked to notice that the

Customer Service Dept of the Tata Indicom Broadband department is cheating

people and all the guys working in this firm are working for money and not

for the customers. They have pathetic Business Knowledge , Poor English

Command [for the matter of fact , I haven't found anyone from the Customer

Service who can speak proper english]. All of them make up stories for each

others fault.

My Torrid Experience:

I have been calling up since Monday [22nd Oct] for a transfer of my

connection to a new address. I was told on Monday that it would be done in

24 hrs. No ticket no was given to me. [ No information was mentioned as to

when this would be done]

I waited until Wednesday and when I called up to find the status the

agent told me that I would need to raise a new request, I specifically told

them him I would junk this connection if nothing was done before Friday [

48 Hrs is the SLA for anything].

On friday[today] I called up to find out what happened to my

complaint. Mr. Satish was the agent who I was speaking to. Instead of

servicing our needs, he was teaching me the rules and regulations that they

follow[Seriously, I care a Damn on what happens]. When i asked for a

transfer to the Manager , he plainly refused to transfer me to a manager

and was stubborn in it. I have never seen anyone as arrogant as Satish. He

framed a new rule and told me that it would take 72 hrs further for me to

transfer my line[First agent to tell me this, generally everyone tell me 48

hrs max]. I had to bang the phone finally, cause your service desk

disgusted me.

I have now decided to go to the consumer court and even mail to people in

the TRAI , for low standards and awful quality of service.

Things you can do:

1. Junk people spoiling Tata's reputation and name. People who work for

money seldom care for the brand they service.

2. Please try restoring basic Customer Service Skills among agents. I must

say that none of them know how to handle clients and their English speaking

skills are awful. Please teach all the agents how to speak in English and

than place them on the floor.

3. People like satish[agent who i was speaking to] increase frustration and

do no good to Tata's name. Please train people like him and than get him

onto the floor for answering customer queries.

For all Managers:

1. Please try making sure that you don't spoil Tata's reputation. All we

expect from a Brand like Tata is excellent product[s] and awesome quality.

However I don't see that happening off late.

2. Please learn from TATA SKY CUSTOMER SERVICE on how to handle clients.

TATA SKY'S CUSTOMER SERIVCE IS REALLY GOOD. However TATA INDICOM BROADBAND

IS AWFUL. WHY ??????????????????????????

Apologies, if I have mailed someone who is not a part of the TATA clan. Can

someone please pass this to Ratan Tata, if he seriously wants to make a

difference to the TATA Brand.

Navneet

Email User

9884247574

Email User [My login Id.] Complaint No. 1369458

Whilst this email has been checked for all known viruses, recipients should undertake their own virus checking as Xansa will not accept any liability whatsoever.

This email and any files transmitted with it are confidential and protected by client privilege. It is solely for the use of the intended recipient.

Please delete it and notify the sender if you have received it in

error. Unauthorised use is prohibited.

Any opinions expressed in this email are those of the individual and not

necessarily the organisation.

Xansa, Registered Office: 420 Thames Valley Park Drive,

Thames Valley Park, Reading, RG6 1PU, UK.

Registered in England No.1000954.

t +44 (0)8702 416181

w www.xansa.com