Swags Galore, Inc. - www.SwagsGalore.com is rude to the elderly

Posted on Thursday, October 25th, 2007 at 7:17pm CDT by c093115e

Product: www.SwagsGalore.com - Curtain Rod

Company: Swags Galore, Inc.

Location: 1285 Purdytown Tpke
Lakeville, PA, 18438, US

URL: http://www.swagsgalore.com/

Category: Other

Over the past few years, I've been successful in getting my elderly mother to shop more online, since she has a hard time getting around. It is understandable that she can't return her curtain rod to "SwagsGalore.com". However, what I can't understand is why the customer service agent would treat her so rude in this email exchange below. This correspondence happened over the course of a days, as my mother tried to return part of her purchase. It is totally uncalled for and is in my opinion discriminating against my elderly mother.

The emails went as follows:

--------------

Peggy XXXXX <[email protected]> wrote:

Hello, I need to return a curtain rod. Nothing is wrong with it, I just ordered one to many and have not opened the box.

My order number is #xxxxx.

My address is xxxxxxxx

I'll be waiting to hear form you, Thank you! Peggy

-----------

Customer Service <[email protected]> wrote:

Thank you for your inquiry, the curtain rod was puchased as a final sale close out item, they are not returnable or exchangeable. Our policy is clearly stated in RED on the item page, in our help & FAQ section, order confirmation & packing slip.

-----------

Peggy XXXXX <[email protected]> wrote:

Hey thanks for getting back to me........no problem, I should have realized the curtain rod was non-returnable for what ever reason. I buy online all the time and never heard of company that sells "non-returnable" items. Guess I'll be shopping else where.

You're welcome

------------

Customer Service <[email protected]> wrote:

On your next purchase make sure you buy the same curtain rod from American blind & wallpaper, they sell it for $59.99, they will be glad to take it back, with the mark up they have, never mind the $5.00 non-refundable processing fee they charge, check it out.

-------------

Peggy XXXXX <[email protected]> wrote:

Thanks for the advice, actually I would much rather pay the extra price for quality customer service.........by the way where did you get your "customer service" training???

-------------

Customer Service <[email protected]> wrote:

So in other words, you want to pay, $59.99 X 2, plus $5.00 processing fee, total $125, instead of paying 39.98, so you can return a $19.99 item.

Customer service training, school of blunt, Bisarro, NJ, 10001


3 Comments

Post a Comment

9ecb9a75, 2008-08-07, 12:45AM CDT

Whenever a customer says "Guess I'll be shopping elsewhere," the un-educated, deficient customer service agent is supposed to immediately get down on their knees and kiss the customer's feet! Seriously, though, please do shop elsewhere. The business does not care about you. Honestly, if you go over to somebody's house for dinner and say to them "Looks like I'll be having pizza when I get home," you are out of line.

0788664a, 2011-01-15, 01:27PM CST

I also found Swags Galore to be horrible to do business with. I ordered curtains and they shipped the wrong length. Company said no returns or exchanges--final sale. I cannot use these and offered to pay all shipping for correct length and they refused. Would never recommend Swags Galore.

Gene, 2013-01-03, 01:32PM CST

I shopped at Swags Galore and my shopping experience was wonderful. I ordered curtain panels and valances, I saved money, received free shipping and my order arrived quickly. So I guess everyones experience is different, to be fair..... It,s funny how I found this posting, I did a search for Swags Galore hoping to purchase more curtains since my first order was a pleasant shopping experience, when I saw this review and I was compelled to give my opinion/review. I would buy at Swags Galore again, in fact after I finish writing this review I,m going back to there web site to place my second order.

Post a Comment