Nissan North America

Posted on Saturday, October 20th, 2007 at 8:59am CDT by ce4938a1

Company: Nissan North America

Location: Consumer Affairs P.O. Box 685003
Franklin, TN, 37068-5003

URL: http://www.nissan.com/

Category: Other

We own a 2002 Nissan Altima which we took into the dealer to have the

spark plugs replaced. Car had close to 120000 miles with the original

plugs. The service manual states to replace plugs at 105000 miles.

While removing the plugs one broke off because it had been put in too

tight, the head had to be removed and taken to a machine shop to drill

and tap out the broken off plug. This cost me $1501. When reporting

this to Nissan Consumer Affairs, I was told had this occurred while

still under warranty (60000 miles) Nissan would have assumed the

responsibility for this cost. But why would I replace spark plugs at

60000 miles when car was operation perfectly and your service manual

states to replace plugs at 105000 miles????

I am completely amazed at this lack of service and lack of goodwill on

the part of Nissan North America.

Al Castelli


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