Dyersonline.com - Let Your Adventure Begin With Them - AND NEVER END!!

I paid $329.93 for a 14 FT. Gold Coast Screen Room from this on-line seller on JUNE 7, 2007. I was delivered a faulty good (hence not the good that I ordered), I contacted the seller, and spoke to John Hurdon at Dyers, who refused to resolve the matter, so I contacted my credit card company which advised me.

I followed their advice, and the seller was given the opportunity to collect the faulty good (as required under law) in JUNE. The seller chose to refuse delivery of the returned item in JUNE, (within 30 days of the purchase) and the credit card company gave me a refund on July 5, 2007.

I finally disposed of the faulty good (as is my right) on October 4, 2007. I retained it for inspection far longer than was reasonably necessary, and any RV'er knows that we simply do not have the space to continue to haul around useless items in our vehicles when we travel.

The seller, having chosen not to collect the good in June, began on 10/16/2007, more than FOUR MONTHS AFTER THE FACT harassing me via email about having taken legal steps within my power to protect myself.

I am not using or enjoying this item. I got less than 24 hours of actual use out of it, if one could even say that, since one of the rafter poles bent upon installation, and it never adhered to the side of the RV. In over 6 years of RVing, this was by far the worst purchase I ever made for my RV!

John Hurdon has sent me a barrage of harassing emails since October 16th demanding return of the item, threatening to call the police and collection agencies and accusing me of being a thief. I fail to understand why he is demanding return of this item at this late date, having refused redelivery in June and the fact is, I simply no longer have the screen room because it was GARBAGE, and utterly useless.

John also complained that he was unable to reach me by phone. I HAVE AN RV. I TRAVEL. Sometimes cell phones don't work in all areas! Considering the hostile nature of the emails I have received from this guy, I am very glad that he cannot reach my phone today. I would not choose to pay for cell phone airtime to listen to his harassment.

Comment On This

Let me start by saying that I work for Dyers RV and am well aware of this situation. There are only two people that work here that would handle a customer not happy with a product, either John, or myself. Neither of us recall speaking with you in June about this matter, nor do we have any records of it. I'm going to give you the benefit of the doubt and say that you spoke to someone else. We also have no record of you trying to return the item to us.

Now here is a little lesson on charge backs. When a charge back is filed, the money is automatically taken out of the sellers account. The bank then sends the seller a letter via snail mail stating we have had a charge back filed and gives us the opportunity to dispute it. The time it takes for this varies.

The customer claims that we refused her shipment. Its very rare that we refuse a shipment, and when a shipment is refused its usually because of it being severely damaged. At which point we contact the sender. Every time that I can recall that we have refused a shipment its from a vendor, not a customer.

We disputed the charge back and asked for a tracking number showing the item was sent back to us as we did not have it. We won the original charge back dispute. So I'm going to assume the customer was unable to provide a tracking number. The customer then filed a SECOND charge back in which we got the letter the first week of October. For some reason the charge card company found in favor of the customer even though they were unable to provide proof they sent the product back to us. This is why its October and we are still dealing with this. My guess is the customer received her statement and realized they lost the original charge back and filed a second one. So as you can see, this becomes a lengthy process.

We then proceeded to try and contact the customer again via phone. The number she provided we called many times over a period of a 3-4 days and were unable to get in contact with the customer. We even looked up the shipping address info and got a phone number of who the product shipped to. When we called that number, the person was no longer working there (the product shipped to a different person then the customer). I have the phone records to prove that we called many times. If I remember correctly, one of the last times we called the number, it said the number was no longer accepting incoming calls. If your cell phone doesn't work, it usually goes right to voice mail, not ring a bunch of times then say its no longer accepting incoming calls.

We also emailed and the customer finally replied. We kindly asked for a tracking number to prove that the customer had sent the product back to us or that we were going to speak with a collection agency and the local police if the customer could not provide proof they sent it back. Remember, we have no product, and the customer has their money back. The customer never gave us any proof.

I called fed ex and spoke with someone there on how to get a tracking number and wrote an email to the customer explaining how to get their tracking number so they could provide us with it. I am not sure how that qualifies for harassment cause it sure seems like I'm trying to help you and give you the benefit of the doubt.

After many emails of the customer threatening to bad mouth us to their camping groups etc we still had no tracking number, receipt or any kind of proof the item was sent back. It was stated many times in our emails, that if she would provide a tracking number that proved the customer sent the product to us, then its our fault and we would no longer pursue the situation.

I hope you enjoy your screen room you got for free.

Comment On This

Let me start by saying that I work for Dyers RV and am well aware of this situation. There are only two people that work here that would handle a customer not happy with a product, either John, or myself. Neither of us recall speaking with you in June about this matter, nor do we have any records of it. I'm going to give you the benefit of the doubt and say that you spoke to someone else. We also have no record of you trying to return the item to us.

Now here is a little lesson on charge backs. When a charge back is filed, the money is automatically taken out of the sellers account. The bank then sends the seller a letter via snail mail stating we have had a charge back filed and gives us the opportunity to dispute it. The time it takes for this varies.

The customer claims that we refused her shipment. Its very rare that we refuse a shipment, and when a shipment is refused its usually because of it being severely damaged. At which point we contact the sender. Every time that I can recall that we have refused a shipment its from a vendor, not a customer.

We disputed the charge back and asked for a tracking number showing the item was sent back to us as we did not have it. We won the original charge back dispute. So I'm going to assume the customer was unable to provide a tracking number. The customer then filed a SECOND charge back in which we got the letter the first week of October. For some reason the charge card company found in favor of the customer even though they were unable to provide proof they sent the product back to us. This is why its October and we are still dealing with this. My guess is the customer received her statement and realized they lost the original charge back and filed a second one. So as you can see, this becomes a lengthy process.

We then proceeded to try and contact the customer again via phone. The number she provided we called many times over a period of a 3-4 days and were unable to get in contact with the customer. We even looked up the shipping address info and got a phone number of who the product shipped to. When we called that number, the person was no longer working there (the product shipped to a different person then the customer). I have the phone records to prove that we called many times. If I remember correctly, one of the last times we called the number, it said the number was no longer accepting incoming calls. If your cell phone doesn't work, it usually goes right to voice mail, not ring a bunch of times then say its no longer accepting incoming calls.

We also emailed and the customer finally replied. We kindly asked for a tracking number to prove that the customer had sent the product back to us or that we were going to speak with a collection agency and the local police if the customer could not provide proof they sent it back. Remember, we have no product, and the customer has their money back. The customer never gave us any proof.

I called fed ex and spoke with someone there on how to get a tracking number and wrote an email to the customer explaining how to get their tracking number so they could provide us with it. I am not sure how that qualifies for harassment cause it sure seems like I'm trying to help you and give you the benefit of the doubt.

After many emails of the customer threatening to bad mouth us to their camping groups etc we still had no tracking number, receipt or any kind of proof the item was sent back. It was stated many times in our emails, that if she would provide a tracking number that proved the customer sent the product to us, then its our fault and we would no longer pursue the situation.