Company: New Car Misadvertising

Category: Other

Rather than visiting several dealerships to get the best price on a new

car, the Internet is more convenient. Considering the time spent going

from dealer to dealer and the cost of gasoline, this method of car

pricing is the most effective. It has worked for me when I purchased my

current 2004 vehicle and I was very satisfied with the experience.

My interest now is a new 2007 Hyundai Accent, 4 Door Sedan with

Automatic Transmission. Research led me to several local dealers who

have Internet sales people. I contacted your Hyundai of Elgin dealership

and spoke to two "internet sales managers" (Amy Volkening & Julie

Fifield) giving them my best offer as I did with other dealers.

Supposedly, my offer was accepted and I asked for a confirmation prior

to setting up an appointment to purchase the car. Their response was

positive and I met with several salesmen and the new car manager last

night in order to take advantage of the $500 rebate offer that would

expire on October 1 2007. I fully expected a hassle free transaction and

to leave satisfied with a new 2007 "Accent".=20

None of these people were aware of my correspondence with the internet

managers which seemed strange to me considering this information should

have been transmitted to the showroom sales manager so that he could

prepare for my appointment. Anyway, we discussed the "Accent" I had in

mind, looked at the available cars in the lot and test drove one model.

Then the usual "let me discuss your offer with my manager" scenario

started. Finally, the new car manager came back with a price $1500.00

more than my offer. I was appalled after getting a confirmed price and

having a manager come back with something even more.

Consequently, I am making you aware of your dealership's dishonesty,

evasiveness, unprofessional attitude and lack of integrity.

Furthermore, I consider this to be false advertising.

After wasting my time last night, I cannot let this experience pass

without notifying other prospective customers and the Better Business

Bureau.

My expectations were confirmed and I can fully understand why consumers

despise going through the hassle in buying new cars