Fraud Billing

Orginal Problems and increased from there

Called 1-800-235-7105 talked to Philip.

Employee #271272. Talked to on 6-27-07 at 3:30 pm. Was

credited to my account by $5.99 for monthly service

you can get. You know those ads you see on TV want

daily jokes sent to e-mail. That is why the account

was charged. Told me account shouldn''t have been

charged because that service had been prevously taken

off. Took text messenging off phone at that time.

Charged $.15 for text messinging on July bill. Called

on 7-16-07 at 5:00 pm talked to Julie employee

#jbrydo02. Activation was charged to my phone. When I

ordered phone I was told by the lady I ordered through

there would be no activation fee. Not sure who I

talked to but should be in sprint record, person who

ordered phone for me. I was also told I would be sent

a copy of the contract. I was never sent a copy of the

contract. She told me that she would make sure text

messinging would be taken off and no internet access

or ability to order games. Text messinging left on one

phone number #5718. Called 8-20-07 transfered four

times to the wrong people put on hold for 45 minutes.

Called from cell phone #720-290-1306. I eventually

talked to a manager after waiting a total of

approximately one hour. She told me they could not

take off the $6.09 I was charged for data use accesing

the internet. She also told me the person I talked to

about getting that removed from my account lied to me.

I asked what my rights were as a result of the roaming

fee being increased. She said under no condition can

you get out of your contract without paying the early

termination fee. I read a article online that said you

can get out of contracts if certain fees change with

paying a fee. My phone also has very bad service. It

barely works at my home address that I wrote earlier.

The speaker phone no longer works I have only had the

phone for 3 months I believe and it the volume control

does not work as well.