Sears Maytag service and extended warrentee

9 October 2007

Maytag Program AMS

400 Missouri Ave, Suite 107

Jeffersonville, IN 47130

Certificate of Coverage Number: AM0097369972

Claim # 2122567

This letter is to request a refund of the extended warrantee contract =

price of $186.40, for failure to repair our Maytag washer.

We purchased the Maytag combination unit in 1998, and after several =

problems decided to expend additional funds to maintain the extended =

warrantee. On August 17, 2007, we called for service on the washer unit =

which had leaked water over a new floor. We were given the next =

available opening of August 24th as our service date. On that day the =

technician arrived and proceeded to examine the washer. As a side note, =

he was not a pleasant person to deal with. After a 10 minute =

examination of the unit, he stated it needed a hose that would have to =

be ordered. While he was man-handling the machine back into place he =

slid it over the tile floor and ripped the flooring with the feet of the =

washer.

On September 4, a bag arrived in the mail with three clamps. We called =

the service number to ask about the hose and were informed that the hose =

was on "back order" to the factory and they did not have a due date. =

That was a month ago. About mid-September we called again and inquired =

about the hose. We were again told it was on back order and there was =

no due date.

On October 5, 2007, we were called by the A&E scheduling office in Texas =

to inquire if we had received the hose. I informed the person that it =

had not arrived, and she said that she would inquire about the part and =

call us back. No call back was received; however, on October 6, 2007, =

while out of the house, two recorded messages were left on our answering =

machine to call A&E service regarding important information. I call =

them at 11:50 AM and spoke to Tabitha. She had no knowledge of why I =

was calling or of the previous call from October 5. She was calling to =

inquire if we had received the parts yet, for the washer. Again I told =

her no, and asked about an estimated delivery date. THEN, she looked up =

the account and said, "Oh, the parts are on back order to the factory, =

and we don't have a due date."

In short, we have been without a washer for 7 weeks and have incurred =

numerous expenses and inconveniences waiting for the "part" and =

installation. Seven weeks for a simple hose is unreasonable, with no =

expectation of a repair with in the next several weeks, since after the =

part arrives we must call for a service date which will be at least a =

week after that.

Therefore, we are requesting a refund of the contract cost. This will =

allow us to move on and purchase a reliable unit.

Robert Pearce

Alexandria, VA 22314