Best Buy Warranty Repair

I purchased a flat panel LCD television from Best Buy in November of =

2005 at

a store in Arlington, Texas. I also purchased their extended warranty. =

I was watching my TV a few weeks ago and it simply stopped working (less

than two years from when I made my purchase). I called Best Buy "in =

home

repairs", they had a repairman out a few days later. The repair man

"guessed" that the power board had gone out and he ordered a new one. =

The

part came in about a week later and I had to schedule a time for the =

part to

be installed. Another "tech" came out and installed the part. My

television still didn't work. He called into Best Buy and requested =

that

they replace my television because he wasn't able to fix it, he didn't =

know

what was wrong, and suspected that there were several problems with the

unit. Best Buy denied his request to replace the television and ordered

another part.

The second part came in about a week later and again I scheduled a time =

for

this part to be installed, this was yesterday, October 9, 2007. Again =

the

tech installed the new part, again the television still didn't work. He

called Best Buy again and requested that they replace my television =

because

he wasn't able to repair it. Again they refused his request and simply

ordered another part which will be in "sometime" and which may or may =

not

fix the problem.

The repairman suggested that I call Best Buy and see if I could get =

anything

done since he had been unsuccessful. I called their repair center and =

spoke

to a supervisor. She told me that once they had denied the repairman's

request to replace the unit and ordered another part there was nothing =

that

could be done. She said she understood my frustration but assured me =

that

there was nothing she or anyone else could do and there was nobody I =

could

speak to who could help.

I phoned the store where I purchased the television, and spoke to a =

manager

there who told me that he'd try to help me resolve this problem, but he

didn't think he'd be successful. I waited a few hours for his return =

call

(which never came) before I called their corporate office. I spoke to a

"Customer Care" representative who again told me that there wasn't =

anything

he or anyone else could do to help me. I spoke to his supervisor who =

told

me the same thing. Best Buy's policy is that consumers are not allowed =

to

speak to anyone higher than a supervisor and evidently their supervisors

aren't able to do anything other than inform the consumer that there is

nobody who can help them. They would not allow me to speak to whoever =

had

made the decision not to replace my television at the tech's request. =

They

were not willing to do anything to help or discuss anything with me.

Although Best Buy is honoring their warranty by sending out techs to =

repair

my television, it's obvious that they don't have any idea what is wrong =

with

it. My position is that this "lack of " repair has been going on for a

unreasonable amount of time. There have been two techs and three =

services

calls over about a month. Twice the repairman they sent out has =

requested

that they replace my television and twice they have refused. I've had =

to

miss several hours of work waiting on the repairman and will have to

continue to do so, I've paid for a month of cable service that I haven't

been able to enjoy. Best Buy didn't offer to give me a loaner set while

they attempted to repair my unit, and indeed wouldn't even discuss any =

other

options with me. They have assured me over and over again that there =

are no

other options available to me.

I will never make another purchase from Best Buy.

Cheri Chandler