HP Pavilion tx 1000 Tablet PC

My name is Joanna Rivera. THe following is my complaint for the HP

Pavilion tx 1000 tablet pc. THank you.

Have any of you bought the *HP Pavilion tx 1000 Tablet PC*? Well, I have

and I not only bought one but four. I chose HP over all the other brands

because of it's great customer service and great product reviews. To my

surprise, out of the 4 laptops, I have had problems with three. I'm truly

disappointed with it, and not only with the product itself but the poor

customer service from both the reps and the case managers.

I have tried endlessly to contact the case managers to see what they can

do regarding my laptop. In a period of 5 months, my laptop has had

problems with the webcam, the touchscreen, it turns off randomly and now

it barely lets me sign in (after entering my password when Windows

starts). I mean, let's be real. My laptop is a TABLET PC. I bought it for

a reason, I will be using the tablet pc (hence the touchscreen) for my

classes and for school and out of nowhere, the touchscreen doesn't work.

Then before that, the webcam isn't 'recognized'. At first I thought it

was related to MSN Messenger but after unistalling it several times and

trying to work it with Quickplay, I got the same error. As of now, I

still haven't been able to use my webcam. My laptop also randomly turns

off (even though it is either plugged in or with a full battery) and the

latest problem, it doesn't let me log on to my account. The error says

'error activating'.

I understand that there is warranty regulations when it comes time to

return the laptop. According to several case managers, the laptop cannot

be returned even if it constantly has problems. They said that there is

'nothing they can do about it.' Well let me tell you something, w*hat's

the point of a warranty then?????* I would expect them to at least lend a

helping hand in trying to do something so the customer is satisfied but

I'm still waiting for the 'great customer service'. I am tired of calling

and calling in order to return my laptop. To be honest with you, even if

they were able to fix my laptop, the last thing I would want is to keep

the HP Pavilion tx 1000 Tablet PC throughout the rest of my college

career. I don't want to risk losing my projects or essays or homework

becaue the laptop keeps messing up. I need my money back, I can't take

this anymore.

I do not recommend this laptop, or in fact any HP product, especially

because of it's poor customer service. I've had a very unpleasant

experience, and again, do not recommend this laptop to anyone.

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There are hundreds of "victims" who have registered complaints online about the HP TX1000 line. Mine which cost $1000 limped along for 26 months before it was rendered unrepairable. HP support was useless and I am looking for recourse from HP. This is outrageous !! Some one actually posted pics on web that showed that HP used inferior solder which melts when the laptop overheats and ruins the workings.

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Hi,

Have a TX2000 (TX2130EA). Have wireless and fingerprint issues. Found out that this caused because of NVIDIA GPU.Will try to fix it tomorrow. Don't buy HP products. You will never ever hear any of those problems with any other brands. Only HP has those problems.

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I have stared a petition about the dead tx series , please everybody sign it so we can start doing something, its not much but its a start!

(http://www.petitiononline.com/deadhptx/petition.html)

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I'm so unhappy over my Tx1250ea, it was pure bliss and changed my work habits for the better, this coming from an Apple technician should mean something, i liked the size, the power and it allowed me to get rid of the desktop unit i owned for my gaming entertainment, however the machine started acting up during the Easter holidays, purchase date was nov 07 in the UK from Staples, the unit gave a wireless issue at first that a few people seem to have also experienced, i just got a small usb wifi dongle to solve it since i could not do without the unit at that time, anyway, long story short, the unit is dead, has been dead for three months, Hp USA wants me to ship the unit to the u.k. for repairs at my own cost, and of coarse, ship it back when it's done, i'm sorry but the round trip is actually half the cost of the unit and i've already replaced it with a 24" iMac, so while i can't anywhere i choose,i'm working with a multiboot unit running vista, xp mce 2005 and osx 10.5, i think i was nuts to have ventured into the HP domain. Might just purchase a replacement board when i can find one and sell my doorstop. [Sob]