Intrex Computer - memory upgrade gone bad

I dropped off a laptop to have some additional memory installed. I

decided to pay to have Intrex install the memory so they could verify

that the new memory card was compatible with the existing card and the

system in general. Instead of getting the laptop back with the

additional memory, I was told the system was now non-functional even

though it worked fine when I left it with them (they even booted up the

system while I was in the store). Instead of helping me with a simple

upgrade to my system, Intrex has rendered my computer useless and is

unwilling to do ANYTHING about it. The district manager that I spoke

with (Brad) was unwilling to make any amends. The staff was friendly

enough, but that does NOT fix my computer. I was also EXTREMELY

disappointed that they were so unwilling to make amends for the problems

they had caused. Now I have a laptop that doesn't work and Intrex has

washed their hands of any responsibility for its condition.