American Home Shield

My husband and I have had an American Home shield home warranty in effect f=

or over 5 years on our home. This year when we renewed, they sent us a newmarked up contract with changes. One of the changes was that if it is det=

ermined that the appliance has not been maintained, it will not be covered. Our AC fan stopped working and AHS sent out a local AC company. This guywas disreputable and rude, he did not look at the air handler at all. He =

looked at the outside compressor and said that it had not been maintained, =

and the air handler needed cleaning. He said a new fan would not work, anda whole new system is $4000.00. He said AHS would not cover the fan.

Sure enough, they denied the claim! This guy only wanted to replace a syst=

em not do a small job. =

When we complained, I was given the name of another company to come out andgive a second opinion. They never called me and when called them, they sa=

id American Home Shield did not give my name to them.

My husband called AHS and threatened to complain to the the FL State Attor=

ney and open a file on them. They gave him the name of another company fora second opinion and told him there had been a computer glitch.

Meanwhile, we had our own AC company come out and fix our air conditioner w=

ith a new fan. They said our system was fine, it is outside and is 15 year=

s old so there was some corrosion, but the fan is working fine.

We called American Home Shield to report this, and they do not care., Thiscompany is a rip off. The technicians just want to do big jobs, not smallrepairs. The technicians can be bad, unreliable, disreputable and even cr=

iminals, and as long as they tell American Home Shield it should not be cov=

ered , AHS believes it. To get another opinion costs you another $55.00, a=

nd what do you get, another bad technician!!

Everyone should complain to their state Consumer Protection Agency, and the=

ir State Attorney. This company needs to be investigated. They should be =

made to prove how they choose and rate their technicians, and they should b=

e made to list all cases of denied coverage and the reasons. There is a po=

ssible class action here, they should be made to pay restitution.

M. Fasone

Dunedin, FL =

CONFIDENTIALITY NOTICE: This message (including any attachments) may contai=

n Molex confidential information, protected by law. If this message is conf=

idential, forwarding it to individuals, other than those with a need to kno=

w, without the permission of the sender, is prohibited.

This message is also intended for a specific individual. If you are not theintended recipient, you should delete this message and are hereby notifiedthat any disclosure, copying, or distribution of this message or taking ofany action based upon it, is strictly prohibited. =

Chinese Japanese

www.molex.com/confidentiality.html