AT&T/CINGULAR EXCHANGE POLICY

Apple branded equipment is covered by a 14-day return policy and must be returned to the original point of purchase. If the Apple branded equipment is returned unopened and in the original shrink wrapping, it will be refunded back to the original payment method. Opened Apple branded equipment that is returned within 14 days will be subject to a 10% open box restocking fee. All products must be packed in their original, unmarked packaging including any accessories and manuals that shipped with the product.

Spoke with Jermey at the AT&T store and he told me that the I-PHONE that i purchased cannot be exchanged at AT&T even though i bought it at a AT&T store. Their policy clearly explains otherwise. But he was pretty adament about and asked me to take my probems to apple store.