Handsnpaws Horrible/Rude Costumer Service

Rude Costumer Service at handsnpaws.com

I ordered a leather Crocodile pet carrier and handsnpaws sent me a totally different carrier. A week after i ordered the carrier, the one i ordered disappeared off the website, i just thought that they must have stopped selling it.

Once the item arrived, it was the wrong pet carrier. I e-mailed the costumer service to return the bag(they will not do anything over the phone). I had to request a RMA number to return the bag, they would not give me the number and after a few rude unproffessional e-mails, they will not respond to me. I sent the package back UPS- and handsnpaws sent it back to me! They are impossible people!

Here are the e-mails from me and the customer service.

ME: I am requesting a RMA-

For my item- 2007-10-23149

The Classic Sherpa Traveler by Sherpa Folds Flat with top and side entry.

This item is not what i ordered I ordered a NEW East Side Collection Burgundy Croc PET Dog CARRIER Bag on October 1st. This item as of now does not exist on your web site anymore.

I am understandably disappointed in my order. I should of been informed if that item was not available anymore. I also, waited a long amount of time for this item to arrive. Your policy states no money back, I hope you make an exception since this is not the item i originally ordered.

Thank You.

HANDSNPAWS WROTE: Did you not look at your order confirmation, invoice, shipping notice etc. I don't even know what this other item is that you're referring to that conveniently disappeared. It SOUNDS like you have mixed up orders and stores. Even if something is out of order as you'll see all over the site, the pic and images are still there and the items says N/A not available.

This is the only order we have for you...it's OCT 1 and today is the 24th. Since our policy is 1 to 4 weeks..well it took alot less than that to process.

I think it's prudent you adopt a more conciliatory tone when you want a store to accommodate you especially when you're incorrect. It wasn't a very nice note that you wrote.

I believe that responds to all the issues you raised.

I WROTE: In response to your e-mail-

I diffidently did not order that item. I have a three and a half pound Maltese, I don't think I need that large contraption to carry around a tiny dog. Even if I made a mistake, where i come from the customer is always right. I am willing to send this item back UPS and want your end to sign confirming that you received your merchandise. I expect full credit once this transaction has been made. Above in attachments, the link that says "Bag" is a picture of what I ordered from you (in black). If you can find that carrier, Please exchange for the correct item.

Thank You,

HANDNPAWS WROTE: Not where we come from. You're obviously wrong and your position absurd. Your invoice shows what you ordered...and that's what an order CONFIRMATION is for. You do know what confirmation means, don't you? I don't care what you're "Willing" to do. You'll abide by our policies like everyone else. Being a miserable person, doesn't get you anywhere here, honey. If you think what you ordered won't fit, then you can request an exchange like everyone else...without the melodrama. You claim to have ordered what we don't sell, are you mad or just stupid. Never heard of such a thing.

Suggest you read the return policy and smarten up lady or having signed for the item you can keep it.

Oh wait..this a SALES item?? It looks like you're out of luck. All sales are FINAL.

I then sent another 2 e-mails- and they ignored them.

Just warning everyone- dont order anything from WWW.HANDSNPAWS.COM- they are rude and unproffessional.