Ultra Relief

I'd like to complain about your surveys, I bought one (1) jar of ultra thinking I would be charged for one (1) jar of $3.95 and now my credit card has a $3.97 charge and a charge of $66.90 . I wonder why the $66.90 charge is on my bill, and I want it taken care of immediately. Thank You

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We appreciate forums and boards that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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The same thing happened to me. I am livid and plan on doing whatever I can. They don't allow you to e-mail....don't take calls when you complain once they remove your number from their list of incoming calls or something. No address. I have threatened them with a law suit...someone needs to police these fraudulent companies.

They give you a big thing about a miracle pain cure. The active ingredient is only menthol...$3. at the pharmacy. It's a rip off that keeps on ripping off.You should be able to contact them or send the product back, they don't have a seal on it and it is a medical product which I thought was supposed to be sealed. Who knows who put what into it. I don't trust a company that trreats people like this one has treated me and others.

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I wrote to them because I order a sample and that was fine but then I unsubscribe because it did not worked for me. After unsubscribing $66.90 was taken out of my master card but no merchandise was received. Then just last week another 4.95 was taken out. I have been calling the company to no avail. I want all my money for the merchandise that I have not received put back in my credit card and unsubscribed me. They wrote back to me saying We do see that we've sent the sample and that you have a subscription with us. Please go to the website www.ultrarelief.com and click the Terms Link to read what you have subscribed to. If you don't cancel within your 10-day trial period you will be billed 66.90 and sent more product monthly. If you don't wish to have more sent you can go to the website and unsubscribe to the product and the newsletter. What is going on? How many times do I need to unsubcribe. I want my money back.