OVERNIGHT GENIUS - BAD EXPERIENCE

DEAR BBB :

I HAVE A COMPLAINT AGAINST THIS COMPANY AND I WOULD LIKE YOUR HELP AND

GETTING MY MONEY BACK.

ON AUGUST 8TH 2007 I PURCHASED A CD ON EXCELL ON LINE TO THIS COMPANY - IT

WAS A SURVEY I WAS TAKING AND WOULD HAVE A CHANGE TO GET $500.00 IF I WON - BUT

TO DO THIS YOU NEEDED TO PURCHASE ONE ITEM - WELL IT SHOWED THAT THIS CD

WAS ONLY $6.87 SO I SAID OK

TO MY SURPRISE WHEN I GOT MY CREDIT CARD BILL I SEE THAT I WAS CHARGED $6.87

THEN ANOTHER CHARGE FOR $78.41. wELL I CALLED THEM RIGHT A WAY AS ASKED WHAT

IT WAS - THEY SAID THAT WAS THE CHARGE FOR THE CD AND I OKED IT - WELL I

DO NOT REMEMBER ANYTHING OF THAT SORT. I HAD JUST RECEIVED THE CD AND NOT EVEN

OPENED IT. SO I TOLD THEM I WANTED MY MONEY BACK AND THAT I WAS RETURNING IT

BACK - ON SEP 11, 2007 I MAILED IT BACK IN THE SAME PACKEGE THEY SENT IT TO

ME - I GRANT YOU I MADE THE MISTAGE ON NOT GETTING A RETURN RECEIPT FROM THE

POST OFFICE WHEN I MAILED IT BUT THEY DIDN'T GET ONE EIGHTER WHEN THEY MAILED

TO ME.

IN THE MEAN TIME A CALLED MY DISCOVER CARD COMPANY AND TOLD THEM WHAT

HAPPENED AND THAT I WAS DISPUTING THIS CHARGE AND THAT I WAS SENDING THIS BACK. THEY

TOLD ME THEY WILL TAKE IT OFF BUT WILL HAVE TO HEAR FROM THEM BEFORE THEY

COULD CHARGE IT BACK TO THEM, SO OFCOURSE THEY CHARGED IT BACK TO MY ACCOUNT A

MONTH LATER BECAUSE THEY SAID OVERNIGHT GENIUS TOLD THEM THAT THEY NEVER

RECEIVED IT BACK. WELL OFCOURSE THEY ARE GOING TO TELL THEM THAT THEY KNEW THAT I

DID NOT SEND IT BACK WITH A TRACKING NUMBER. I TALKED TO THEM FOUR DIFFERENT

TIMES AND THEY KEEP TELLING ME THEY NEVER RECEIVED IT BACK. THEY WERE VERY

NASTY WITH ME AND SAID THEY COULD NOT DO ANYTHING . I HAVE THE RECEIPT FROM THE

POST SHOWING IT WAS SENT BACK ON 9-11-07 AND WHERE I SENT. OVERNIGHT GENIUS

6899 WINCHESTER CIRCLE

SUITE 103

BOULDER, CO.

1-866-249-1931

NOW I AM WITHOUT A CD - AND WITHOUT THE $78.41.

I DON'T THINK ITS RIGHT THAT I HAD TO PAY FOR SOMETHING THAT WAS NOT LISTED

THAT WAY AND THEN FOR THEM TO SAY THEY DID NOT GET IT BACK IS WRONG - I WOULD

JUST LIKE MY MONEY BACK OR AT THIS POINT SEND ME MY CD BACK - AT LEAST I

WOULD HAVE SOMETHING.

ANY HELP YOU CAN GIVE ME WOULD BE VERY MUCH APPRECIATED. I'M 65 YEARS OLD

RETIRED AND SURE COULD USE THE MONEY.

MAFALDA (MARTHA) PHELAN

P.O. BOX 56251

VIRGINIA BEACH, VA 23456

757-439-8002

PS - MY ADDRESS CHANGED SINCE THIS HAPPEND

MY E-MAIL - Email User

THANK YOU FOR YOUR HELP

**************************************

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Comment On This

This all sounds like what happened to me, but who's doing something about it! Nobody!!! I tried all you did, I turned it over to the BBB(what a Joke) and to this site. All with no results. You were ripped off as myself..About the only thing to do is warn others..just take it as a lesson and a costly one at that. sorry for your loss...