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Home Depot Online Unreliable

 
American Standard Corner Whirlpool Tub
The Home Depot
The Home Depot Inc, 2455 Paces Ferry Rd
Atlanta, GA 30339-4024
US
homedepot.com

On Nov. 26, 2007 HomeDepot.com featured an American Standard Cadenza Elite Corner Whirlpool Model 6060E.020 for a sale price of $599 with free shipping. I ordered one, gave my credit card and received a 'Thank You For Your Order' confirmation and order number. Three days later I received an email that they have cancelled the order. When I called a manager told me they are now out of stock but I could reorder - but at the regular price - even though I offered to wait for delivery or even accept a slightly different model or color or make. It appears they just want to get out of honoring a highly featured sale price. No wonder the Co's stock is doing so poorly with such lack of customer service or integrity. Their order acceptance means nothing.

From: Message Author (click here to email author)
Date: Thursday, 29-Nov-07 09:19:00 CST

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