Chase refuses information

I have been trying to get Chase to stop courtesy calls to my home and work. Last month I received the first phone call 5 days after my mortgage was due, this month it was 2 days.The lady said she was calling because i was late and I needed to make a payment right away. Never mind the 15 day grace period in my contract, or at least a please. When I asked them to stop calling and to get my number off their dialing machine, they said they couldn't (which as an ex-telemarketer I know it's not true). When I asked what is the procedure to stop all phone calls, the supervisor told me to send it in writing to the address in my statement - there are 5 different addresses in m statement, but he wouldn't say which one. Today I asked to speak to a supervisor and was put on hold for ten minutes before the call dropping. I am now fed up, and want the name and phone number to the person I can file a formal complaint against their collection/customer service department, but when I called back they refused to give it, the supervisor got on the line and said she wouldn't give me the information until I explained why I wanted it. Seriously!! If I'm not mistaken, it's against the law to deny a customer information regarding who to contact for a formal complaint. I want to speak to the person who will either make Chase stop calling me or give me the information the company requires so that Chase will stop calling me. I want no more contact with this company by phone, unless I initiate it - because the representatives are poorly trained, rude, condescending individuals. Please and Thank you.

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Want them to stop calling you??

Here's how you do it...

Send them a letter in writing.

1. Call them and tell them you are sending a payment into them or something- get a supervisors name and drop box to send it to. MAKE SURE YOU DO THIS!!

2. Send the letter certified mail requiring a signature or by fed ex, etc. MAKE SURE YOU REQUIRE A SIGNATURE!!

3. In writing in clear language list the phone numbers you want them to stopcalling

Under FDCPA guidelines they cannot call you at work or at home if you specifically request this in writing. The trick is to make sure that it gets in the hands of someone that has been documented in their case records and yours of you speaking with them.

If they violate these rules go find yourself a consumer rights atty and sue the crap out of them.

Hope this helps!!