Fotoconnection.com

I placed an order online with FotoConnection.com. The next day we =

called to

confirm that the item was in stock and after waiting on hold for 2-1/2 =

hours

we hung up and began researching this company online. We found tons of

complaints about this company on resllerratings.com. We became alarmed =

and

immediately sent fotoconnection.com an email requesting to cancel the =

order.

I also immediately called them and as soon as I told them that I wanted =

to

cancel the order, they told me that they were transferring me to =

customer

service, where we (my husband and I took turns) sat on hold for 2-1/2 =

hours.

The recording told us that we were first in line. I called while my =

husband

was on hold and was also put on hold & "1st in line". They have an =

option

to hold or enter your phone number for a return call. I attempted 3 =

times

and it would not accept my number. I called again and asked for sales, =

I

asked for help and explained that we've been on hold etc and all he said

"please hold". While on hold for 2-1/2 hours I sent emails informing =

them

of such (please see below). Today my husband spoke to Victor at

fotoconnection to cancel and he said "ok". My husband didn=92t feel as =

if he

was going to cancel the order and attempted to cancel the order via an

online chat (see below). This company has a $10k hold on our credit =

card,

we called the credit card company and they can=92t doing anything about =

the

hold until the actually charge our card, then we have to dispute the =

charge.

Because of the hold we can=92t use our card because with the hold we =

don=92t

have enough credit. We are at a complete loss as to what to do. I =

don=92t

understand how companies in THIS COUNTRY can continue to get away with =

such

fraud. Any advise or assistance you can offer will be greatly =

appreciated.

Sincerely,

Marie Bajc

*************************************************************************=

***

*******************************

-----Original Message-----

From: Email User [mailto:Email User]

Sent: Monday, November 26, 2007 10:45 AM

To: Marie

Subject: RE: PLEASE CANCEL: Order Num - FC-253484

Importance: High

Dear valued customer,

To cancel the order please call our customer service department at

800-457-0889. We don't accept cancellations via email.

Thank you

> HOW CAN I CALL YOU TO CANCEL WHEN YOUR CUSTOMER SERVICE DEPARTMENT =

DOESN'T

> ANSWERS THE PHONE!!!!!! SEE MY TRIAL OF EMAILS!!! I MADE A VERY =

SERIOUS

> AND

> DILIGENT EFFORT TO VERBALLY CANCEL MY ORDER CALLING YOUR CUSTOMER =

SERVICE

> #.

> IF YOU WANT US TO TALK TO YOUR CUSTOMER SERVICE YOU CAN HAVE YOUR =

CUSTOMER

> SERVICE DEPARTMENT CALL ME OR MIKE TO CANCEL AT (949) 206-1644.

>

>

> -----Original Message-----

> From: Email User [mailto:Email User]

> Sent: Sunday, November 25, 2007 9:02 AM

> To: Marie

> Subject: RE: PLEASE CANCEL: Order Num - FC-253484

> Importance: High

>

> Dear valued customer,

>

> To cancel the order please call our customer service department at

> 800-457-0889. We dont accept cancellations via email.

>

> Thank you

>

>

>> PLEASE CANCEL THE SUBJECT ORDER. I waited on hold for 2 =BD hours!

>> PLEASE

>> CANCEL MY ORDER!

>> _____

>>

>> From: Marie [mailto:Email User]

>> Sent: Friday, November 23, 2007 1:22 PM

>> To: Email User'

>> Cc: Email User'

>> Subject: PLEASE CANCEL: Order Num - FC-253484

>>

>>

>>

>> Please cancel the subject order. I have been on hold for 90 minutes =

and

>> still holding! The message indicated that I was first in line. I =

had

>> someone else call and they too were first in line. We tried option

>> number

>> 1

>> to leave the call back number and it would not accept the number. I =

am

>> still on hold and will continue to hold until a customer service rep

>> answers.

>>

>> Thank you!

>> _____

>>

>> From: Marie [mailto:Email User]

>> Sent: Friday, November 23, 2007 12:28 PM

>> To: Email User'

>> Cc: Email User'

>> Subject: FW: Order Confirmation - Order Num - FC-253484

>> Importance: High

>>

>> Please cancel the subject order. I am still on hold waiting for a

>> customer

>> service person to assist me.

>>

>> Thank you.

CHAT

_____

From: Albert [mailto:lp_Email User]

Sent: Monday, November 26, 2007 3:17 PM

To: Email User

Subject: Transcript of your chat

The following is a record of your online chat.

General Info

Chat start time

Nov 26, 2007 6:07:51 PM EST

Chat end time

Nov 26, 2007 6:16:39 PM EST

Duration (actual chatting time)

00:08:47

Operator

jamie

Chat Transcript

info: Please wait for a site operator to respond.

info: You are now chatting with 'jamie'

jamie: Hello, how may i assist you today?

you: I have spoken with Victor today to notify him that I am cancelling

order Order #: 339868 Account ID #: Invoice Number: 253484 Placed on:

Nov/23/07

you: He said OK.

you: SO please finally consoder this order cancelled. I have been =

cancelling

it since Fridasy last week!

info: Your chat transcript will be sent to Email User at the end of =

your

chat.

jamie: you have to speak with a customer service agent please

you: I have spoken to th representative today (Viktor)

jamie: you need to speak with customer service

you: I was on hold for two hours on Friday. I will not spend more time

dealing with your company.

you: Viktor is the person I spoke with today.

you: at, 800-457-0889 Ext. 2044.

jamie: again as i stated to you

you: And let me add, this order will be rejected if you ship it and =

dispute

handled thru my CC company.

jamie: you need to speak with a customer service agent

you: You are the customer rep are you not. Since touyr customer =

departemtent

is on eternal hold , maybe you should make a note of this

you: Thank you for your assitance. I have a transcript of this and 7 or =

so

emails. Your help is grealt appreciated.