MIDAS - WORK NEVER DONE

Posted on Monday, November 19th, 2007 at 9:30am CST by 8ea2d080

Product: MIDAS TOUCH VISUAL COURTESY CHECK / STATE INSPECTION / MAINT. PACKAGE

Company: MIDAS

Location: 22 AUTO CENTER ROAD
MANCHESTER, NH, 03101, US

Category: Other

October 23, 2007 I had my truck in at Midas location Manchester New Hampshire. I had paid for Midas touch maint package, Bulb lights and state inspection. I was advised that my Truck did not pass inspection due to muffler, and right outer tie rod. I was aware that I needed a tire rod but I didnt understand any other issues. 11 hours later on October 24, 2007 at 9:00 am in the morning my brake went out. The brake pedal suddenly went to the floor, due to the left brake hose rupturing. . The metal part of the left front brake hose was bent up causing it to be in the incorrect position; which resulted in its failure. Midas should have noticed this defect on 10/23/07 when Midas performed the visual courtesy check which I had paid for. It was advised in writing from Midas that, no immediate attention was needed for brake lines/hoses. How could this error been missed? Due to Midas missing this defect it has cost our familys safety, towing expenses, taxi cost, brake line and Midas bill, a total of $385.61.

Since that time our family has paid for another opinion on ALL work performed by Midas and found our exhaust doesnt need to be replaced. We have been advised that our filter was not replaced. We are appalled, disgusted and shocked that this was missed and work was not preformed at all. Our family is more upset that we paid for Midas to do a safety check and that check was NEVER DONE. Missing this caused our family to almost DIE in an accident with losing our brakes. Thank god no one was hurt.


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